Related products not displaying

Hi,

Can you provide:
- a link to a product page for a product which has related products
- a screenshot of the settings of the product
- a screenshot of the settings of the "related products" module
- a screenshot of the content of the popup when you click on the select button of the "modules under the product page" setting of the HikaShop configuration
That should allow us to tell you what's wrong.

Hi,

The issue is with the way your related products module is configured.
The "synchronize" setting is deactivated. Because of that, your module is discarding the "relation" setting and is displaying the products in the "main category" selected.
The "Relation" setting is set to "in the same categories" instead of "related products". And thus, even with synchronize setting activated, you would still not see related products but products in the same categories of the current product.
Also, the "sub element filter" is set to "direct sub elements" instead of "all sub elements" and thus you're seeing only the products directly linked to the main category.

Hi,

I missed the parameter "related products of products in the cart" which you have activated in your module.
You want to turn off that setting otherwise, it will filter out the products to be displayed to leave only the ones which are related to the products in the cart.
After that, it should be fine.

Hi,

Then I don't know.
Please provide :
- the link to a product page with the issue
- a backend access
- a link to this thread
via our contact form so that we can have a look ourselves
www.hikashop.com/support/contact-us.html

Hi,

The issue comes from the CSS:
.itemid-601 #hikashop_submodules {
display: none;
}
that you've added in the file /templates/theme/css/custom.css
That CSS is hiding the related products module on the product page since the product page is also a page of your menu item.
You should change .itemid-601 to target instead one of the listing classes of HikaShop like hikashop_categories_listing_main. That way, it will apply only on the listing, not on the product page.