The price disappears when I change characteristics

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5 years 10 months ago #293090

-- url of the page with the problem -- : www.trentinovolley.it/it/component/hikas...andis-taglia-unica-l
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.3
-- PHP version -- : 7.1.17
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : nothing

Hi,
I noticed a problem in my shop. when I change the characteristics of the product, the price disappears and I have to reload the page in order to view it again.
How can I solve the problem?

Thanks,
Moreno

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5 years 10 months ago #293094

Hi,

The issue comes from how your product page layout has been customize by you, your web designer or your template provider.
The price area has been moved inside the quantity input/add to cart area:
monosnap.com/file/tJp54B2yaq6BJwe2aI4jxHYjPKnixU
Because of that, when you change the characteristic selection and the system refreshes the different areas of the page with the information of the current variant, it refreshes the quantity area with data for the quantity area of the selected variant and it doesn't contain the price information and thus you loose the main price area.
So you'll have to see with your template provider or the person who customized the product page so that they can fix that and move the main price area outside of the quantity main area. It will then work properly.

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5 years 10 months ago #293245

Good morning,
I solved as you told me. thank you so much

Moreno

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