Product list not displayed after category link is clicked

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5 years 4 months ago #301034

-- url of the page with the problem -- : fearlessrider.com/store
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Chrome/Firefox updated

I have a weird issue. On a store page where categories are shown, one category is not going to the category product list display when clicked. It is 'Zippered Pouches'. I can't figure out why! :(

https://fearlessrider.com/store

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5 years 4 months ago #301037

Hi,

If I check the link generated, it looks correct and corresponds to the link of the other categories:
monosnap.com/file/I71A6lpyyrtvf2NbOergbOrReBVopd
However, when I click on the link, there is something which redirects back to the store page with a 301 HTTP status (usually used for redirects when a page doesn't exist anymore or has been moved):
monosnap.com/file/Cb4ypmzgLD8bivGkVEmezjZVyyYOag
I don't see anything in HikaShop which could do that.
To me, it looks like you have something else configured to do that.
For example, the redirect component, or some SEF extension, or some rules in your htaccess.

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5 years 4 months ago #301070

Nicolas,

There shouldn't be any conflicting issue. As a test, I added the product to two categories, 'Cell Purses' and 'Zippered Pouches'. If I click the 'Cell Purses', the product list is displayed and you can see the new product "Black Leather “Pouch” with Brown Embossed Front". If I click the 'Zippered Pouches', it simply reloads the 'store' page and does not go to the product list, yet "Black Leather “Pouch” with Brown Embossed Front" is assigned to that category.

FYI, I have never seen this issue before so I'm stumped. :(

https://fearlessrider.com/store

Last edit: 5 years 4 months ago by LukeDouglas.

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5 years 4 months ago #301080

Hi,

Again, I don't see why it would do that. At least, not something in HikaShop.
But I don't know how you configured your website. For example, if you have a SEF extension like sh404SEF, it's probable that it comes from something there.
I can propose a few things to try to circumvent the problem:
- try deleting the category and recreating it. That might help.
- if not, try recreating it with another alias.
- if not, try recreating with an alias starting with the id of the category followed by a dash and then the alias of the category.

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5 years 4 months ago #301115

Nicolas,

I renamed the non-working category 'Zippered Pouches' to 'Zippered Pouch' and created a new category 'Zippered Pouches'. I removed the 'Zippered Pouch' category from the product and added the new 'Zippered Pouches'. It still did not work. I have the default SEF plugin enabled but do not have the sh404SEF plugin installed. Still stumped.

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5 years 4 months ago #301188

Hi,

So if you create a new category and you call it "test", does it work ?
If no, then I don't see.
If yes, then you have something configured on your website or web server which is triggered because of that text "'Zippered Pouch". For example, if you have a htacess (or some other redirect mechanism) rule for "zip" files or something like that.
Other than that, I don't know what else to say to help you. Again it's not something in HikaShop which could create that problem as far as I can see.

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