Low quantity notification email not sent

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5

Hello

My client is testing the low quantity notification email function. So she made a new order and a product has now 0 stock. But no emails where sent.

I saw that I forgot to setup the CRON task.

Now I received the repport that the Cron task was launched correctly, But I never receveide the email that tells me about my product that don't have stock anymore.

What is happening ?

Thanks !

Thanks for your answer

I can't see these email here. The CRON was created AFTER a test for a product to reach 0 stock.

In fact, it's not a customer email. My client, the administrator) wants to be notified if a stock reach zero. How can admins received these stock notifications ?

Thanks

Hello,

How can admins received these stock notifications ?

That email should actually be sent to the administrator, especially to the email address that you have set through the option "From Address" via "Hikashop->System->Configuration->Email".
So you should probably directly check it to see if you are checking the correct email address inbox.

I really can't understand how it works and how I can receive these out-of-stock notifications emails.

Everywhere I've set my email address (inside System / General configuration / Emails and inside System / Emails / Out of stock notification).

I've set a product quantity to 1.

I've made a offline purchase of this product. The quantity have reach 0.
Both admin and user received the notification of created order.

I've launched manually the CRON task. Here is the report :

HikaShop lancé le 2017-03-17 10:13
Products quantity checked
Taux mis à jour avec succès

But I've never received the email who told me that I have specific products that are out of stock.

I don't understand what mistakes I have made.

Thanks for your help

Hello

Here are the screenshots

I can't provide a out of stock email received by the client because when I test the admin don't receive a mail.
And the client can't receive an email because if the stock is 0, I can't make a new order.

The top right filter didn't show the filter you are searching for :

Here is the out of stock plugin :



And here is the CRON task. I am using the crontab of our server




And for the email, It's the default one in System / Emails.

I've added the patch. I have to wait that the CRON is running and then I will receive the out of stock email ?

Great ! Your patch worked !

Thanks for your time !

I will test on the PROD environment now