Total of your order is too low for all possible shipping methods

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
1 week 10 hours ago #285828

-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.3
-- PHP version -- : 7.0.22
-- Browser(s) name and version -- : Firefox 57.0.4 64-bit
-- Error-message(debug-mod must be tuned on) -- : Notice: Trying to get property of non-object in /home/localm9/public_html/uhansworkwear.com/plugins/hikashopshipping/ups/ups.php on line 794

Warning: Invalid argument supplied for foreach() in /home/localm9/public_html/uhansworkwear.com/plugins/hikashopshipping/ups/ups.php on line 794

This worked for a couple years now all of a sudden no products can be bought that are less than $99. Anything over $99 uses a manual shipping method and is free shipping and customers can buy products. Anything less than $99 uses the UPS shipping method and all of a sudden doesn't work, people aren't allowed to buy products. Please help. I've tried for hours to figure out....thanks.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 60537
  • Thank you received: 8532
  • MODERATOR
6 days 22 hours ago #285830

Hi,

These messages indicates that the UPS plugin is not able to retrieve the rates from the UPS server.
So either something change in the settings of your UPS shipping method (like you changed a credential), or their counterpart on the UPS account changed, or your server is not able to access the UPS server anymore due to a firewall change at your hosting or something like that.
So please first check these.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
6 days 14 hours ago #285865

Okay Nicolas. I called my hosting co and they said nothing has changed. Everything is the same. I called UPS and they said the same thing. Before I even sent this request in I found out that the UPS password had changed (so I thought I had fixed the problem) and I switched it but it still gives me the "The total of your order is too low for all the possible shipping methods". I created a new UPS shipping method with a new UPS access key and tested that. It returned the same error code. I took off the $99 restriction. Same result.
Sorry to bother you with this but I really don't know what else to do. Thanks for your help....

Please Log in or Create an account to join the conversation.

  • Posts: 21770
  • Thank you received: 3404
  • MODERATOR
5 days 7 hours ago #285871

Hello,

The message "The total of your order is too low for all the possible shipping methods" means that you have an available shipping method in HikaShop which have a weight restriction and that your current cart is below that weight limitation.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
4 days 10 hours ago #285967

I don't have any weight restrictions on any shipping methods. Did you read the error messages on my original post? Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
4 days 10 hours ago #285968

Also, there was a change in my clients UPS password. I changed the password to the new correct password and I still get the error message. Would there be an issue where a changed password is stored somewhere so when I change the old password, that it still won't work?

Please Log in or Create an account to join the conversation.

  • Posts: 11259
  • Thank you received: 1578
  • MODERATOR
3 days 18 hours ago #285999

Hello,

Can you send us screenshots in which we can correctly check :
- Your shipping method configuration page
- How you configured your product used when testing your shipping plugin
- The shipping address used during your test.

So that we can reproduce and test it on our end ?

Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
3 days 17 hours ago #286034

Okay. Here's the screenshots you requested.
Test address: 4270 Laura Ln, White Lake, MI 48383

Last Edit: 3 days 17 hours ago by jdean. Reason: Didn't want to show info in an open forum

Please Log in or Create an account to join the conversation.

  • Posts: 11259
  • Thank you received: 1578
  • MODERATOR
2 days 23 hours ago #286061

Hello,

It's actually working fine on our end, can you give us a temporary access to you website so that we can directly test and debug it on your end ?

You can send it using our contact form by also adding a like to that thread in you message :
www.hikashop.com/support/contact-us.html

Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
2 days 20 hours ago #286112

Okay, I sent an email with your contact form. Thanks again.

Please Log in or Create an account to join the conversation.

  • Posts: 11259
  • Thank you received: 1578
  • MODERATOR
2 days 1 hour ago #286141

Hello,

I'm getting the following error message when I try to access your website administrator panel :

Error 403 - Forbidden
You don't have permission to access the requested resource. Please contact the web site owner for further assistance.


Can you also send us a link that we can use to access it ?

Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
1 day 15 hours ago #286185

Okay, I took care of the problem. Please access back end as usual. Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 11259
  • Thank you received: 1578
  • MODERATOR
22 hours 16 minutes ago #286208

Hello,

This time I'm having this error message while trying to access to the back-end section of your website :

Not Found
The requested URL /administrator/ was not found on this server.

Please Log in or Create an account to join the conversation.

  • Posts: 56
  • Thank you received: 0
  • Hikashop Essential
18 hours 12 minutes ago #286248

Sorry about that. I changed the name of the wrong file. It should work now. Please try again. Thanks...

Please Log in or Create an account to join the conversation.

Time to create page: 0.111 seconds
Powered by Kunena Forum