Negative Taxes

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  • Hikashop Business
9 years 1 month ago #193201

-- url of the page with the problem -- : www.ariesgamesandminis.com
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- Browser(s) name and version -- : Google Chrome

I'm having a slight issue in a couple categories of my site. When I'm on the back end, entering an order manually (I have a dial up internet customer that cannot access my site), I'm entering in products, and in a few manufactures of items...I'm getting a negative tax shown, where in other manufactures there is no tax listed (which is how it should be).

For clarification, my business is in Wisconsin in the U.S., this specific customer is in Canada...so there would be no tax collected as he is not shipping to anywhere in my state.

Please see the attached screen shot. What could I have possibly done wrong? I checked all the tax settings, and they seem to be correct, and I even compared the "negative taxed" product listings against the ones that have no taxes on them...and both have the sane tax category listed.

Thank you for your help...

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9 years 1 month ago #193205

Hi,

Would it be possible to have more details about your HikaShop configuration (for taxes) ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #193314

Ok, if there is anything specific you need to know, please tell me...

I ship all over the world, so all "zones" are published.

Tax rule (or whatever you want to call it) settings are set for "Wisconsin" only, listed at 5.5% against the shipping address.

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9 years 1 month ago #193859

Hello,
Can you give us some screenshots of how you configured your taxes through "Hikashop->System->Taxes" and "Hikashop->System->Configuration->Main->'Taxes tab'" ?
Thanks.

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9 years 1 month ago #193887

Sure thing...all images are listed for their appropriate locations...

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9 years 1 month ago #193987

That all seems correct.

Could you provide a screenshot of the settings of the product that is displayed in your first screenshot ?
www.hikashop.com/media/kunena/attachment...1/Negative_Taxes.png

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9 years 1 month ago #193990

Sure thing...here ya go!

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8 years 11 months ago #199963

Just checking back as I'm still having issues with this. Any ideas?

Thanks

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