No tax zone within country

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7 years 11 months ago #240065

When I click on any of the country's zone for example: United States, the folder opens but with an error. It doesn't show the complete list of the states. It is showing error

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7 years 11 months ago #240074

Hi,

We are not able to reproduce your issue in our test website or in the demo website.
Can you please confirm that you're using the latest available package (HikaShop 2.6.3) ?

You can use your browser debug tool in order to see the content of the ajax call.
Thanks to that, it would be possible to understand what data the "namebox" received and if there is some PHP warning or PHP errors which break the json data.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 11 months ago #240276

I don't understand. You are trying to say that probably there is an ajax error?

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7 years 11 months ago #240281

Hi,

Yes, there is probably a warning or something messing the ajax call.
If you open your browser's developer tools' network debug area and then use the zone selector, you'll see the ajax request and its response from the server. If you could provide the information there we should be able to understand what's going on.
Also, make sure that you're using the 2.6.3 version of HikaShop, as Jerome said.

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7 years 11 months ago #240383

This is what I got. I don't


know if this is what you meant. I attached the image

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7 years 11 months ago #240414

Hello,

Can you :
- Go to the page "Hikashop->System->Configuration"
- Click on the "Check database" button

And then try it again to see if that solved your issue ?

Thanks.

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7 years 11 months ago #240476

still have the same problem :pinch:

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7 years 11 months ago #240488

Hi,

I checked the current code and we do not have any(more) "zl.zone_parent_id" in HikaShop.
Which HikaShop version number are you using ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 11 months ago #240519

Hikashop Business 2.6.3

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7 years 11 months ago #240521

Hi,

Could you provide a backend access to your website with a link to this thread via our contact form so that we could check on the problem directly ?
www.hikashop.com/support/contact-us.html

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