TaxCloud not completing test transaction

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7 years 11 months ago #240410

-- url of the page with the problem -- : www.dinalou.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1

Hi,
I'm having issues setting up TaxCloud on my website. It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times.


Here is the configuration I have on my site.

If anybody can help me with this that would be wonderful.
Thank you

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7 years 11 months ago #240423

Hi,

I wanted to do a test on your website, but I didn't see taxes on your website's checkout. Maybe the address I used was not taxable for your shop ?

So did you get the taxes during the checkout ? Do you see the taxes in your order details when you edit it in the backend ?
Are you changing the status of the order from "created" to "confirmed" (only that case will work).

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7 years 11 months ago #240514

Hi,
I fixed the taxes on TaxCloud to include all states. So you should be able to see taxes when you do a test.

I get the tax amount during my checkout because my state was already set up in TaxCloud.



I'm not seeing the taxes in the order details on the backend. Should they be there?



I've changed the status of the order from "created" to "confirmed" to "shipped" and still nothing. I've done it several times and it's still not working.

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7 years 11 months ago #240518

It worked!!! I don't know why but your test order worked and now my TaxCloud is working perfectly. Thank you so very much for your help!

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7 years 11 months ago #240534

Great!
It sounds like I got here just I the nick of time. :P
Happy to learn everything is working now - don't forget to turn off all the other states before pressing the Go Live button.

TaxCloud is the internet's only free sales tax service.
Learn more at taxcloud.com
Support available via service.taxcloud.net or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

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7 years 2 months ago #260395

I'm having the same problem. What was the solution?

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7 years 2 months ago #260407

Hi,

We need more information to be able to help.

What problem do you have exactly ?
Which version of HikaShop are you using ?
Did you follow the setup documentation : www.hikashop.com/support/documentation/260-taxcloud.html ?
Could you provide a screenshot of the TaxCloud plugin settings ?
One of your order statuses settings ?

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7 years 2 months ago #260485

The same problem the original poster had: It keeps telling me that I haven't completed the test transaction even then though I've changed the order status to 'confirmed' and 'shipped' like a million times.

I'm using 3.0.0 and yes I used the setup documentation. Here is a screenshot of the TaxCloud plugin. Which order settings do you need?

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7 years 2 months ago #260487

Hi,

Could you also provide a screenshot of your order statuses in the menu System>Order statuses ?

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7 years 2 months ago #260597

Ok here it is:

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7 years 2 months ago #260599

Hi,

It seems alright.
Could you change the line:
protected $debug = false;
to:
protected $debug = true;
in the file plugins/hikashop/taxcloud/taxcloud.php
and try again ?
It should then display debug data when you change the status of the order which would help understand what's going on.

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7 years 2 months ago #261311

Ok I tried that but didn't see any debug data. Where would it have been displayed?

EDIT: I'm seeing debug info when placing the order on the front end, just not when changing the order status from "confirmed" to "shipped" on the back end.

Last edit: 7 years 2 months ago by megana.

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7 years 2 months ago #261354

Hi,

Are you modifying the order in the order listing or directly in the order page ?
Depending the context, some elements can be perform in an "ajax" context and the debug information might not be visible directly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 1 month ago #264473

Sorry for the delayed response. I tried both methods of modifying the order.

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7 years 1 month ago #264475

Hi,

No problem.
So could you update to HikaShop 3.0.1 (you can download it again in the menu My account>My subscriptions on our website) and try again with a new order, just in case ?

If you still don't see any transaction in your TaxCloud account, please provide a backend access, a FTP access, the TaxCloud account access and a link to this thread via our contact form so that we can check on the settings, reproduce the issue, and find the problem (and maybe add a fix if necessary).
www.hikashop.com/support/contact-us.html

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7 years 1 month ago #264606

With the update, it's now working. Thank you!

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