Taxcloud will not capture when manually updating order status to paid

  • Posts: 98
  • Thank you received: 1
  • Hikamarket Multivendor Hikashop Business
9 months 5 days ago #274149

For orders using the collect on delivery payment method taxcloud is not capturing the tax when updating the order status to paid (or shipped). It successfully looks up the tax during checkout, but will not capture upon manual order status update. However, if the order status is updated to paid via a massaction the tax is captured as expected.

Any ideas why the tax is not captured in taxcloud when updating manually?

Attachments:
Last Edit: 9 months 5 days ago by dustinjc.

Please Log in or Create an account to join the conversation.

  • Posts: 22247
  • Thank you received: 3464
  • MODERATOR
9 months 5 days ago #274187

Hello,

How do you edit the order status exactly ?
From the order listing, from the order details ?
Do you have elements shown in your PHP error log ?

If the process is stopped due to an error, some plugins might not be called via the "onAfterOrderUpdate" trigger.
Maybe an error in an email or another plugin.. It's difficult to say like that.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 98
  • Thank you received: 1
  • Hikamarket Multivendor Hikashop Business
9 months 5 days ago #274216

The order status is being manually updated via the order listing.

We saw no errors generated in the PHP error log.

Please Log in or Create an account to join the conversation.

  • Posts: 98
  • Thank you received: 1
  • Hikamarket Multivendor Hikashop Business
8 months 4 weeks ago #274698

Any suggestions?

Please Log in or Create an account to join the conversation.

Time to create page: 0.078 seconds
Powered by Kunena Forum