Vote stars

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2 years 3 months ago #226271

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3

Hello guys!
I read many questions and solutions about this problem that I can't see stars in vote section and I know it's not hikashop problem, by the way can you please take a look to the attached file and see what can be the root of this problem for me?

I disabled some plugins also but problem remained.

Regards

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2 years 3 months ago #226278

Hi,

Thanks to the new code, we should avoid all these javascript errors.
Your issue is, I think, that you have an override on the view "product / mini" and/or "product / form" and that's why you don't have the stars displayed. Please do a backup of these views and delete the override.

www.hikashop.com/support/documentation/s...ize-the-display.html

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2 years 3 months ago #226369

Thanks for your response. But i didn't understand exactlyhow to delete those overrides. I got backup and now how should i delete overrides?

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2 years 3 months ago #226371

Hi,

Xavier already gave you the documentation page which talk about the view overrides.
www.hikashop.com/support/documentation/s...-display.html#layout

And here the documentation for the view listing, where you can delete your overrides :
www.hikashop.com/support/documentation/i...op-view-listing.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 years 3 months ago #226415

The problem is that in view section I can't see product / mini or product / form. I can see vote / mini or vote / form but not for product.

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2 years 3 months ago #226420

Hi,

My bad, it is indeed "vote / mini" and "vote / form".

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2 years 3 months ago #226990

Hi again,
You're right, I found some override files and I deleted them, but still I have this problem.

What can we do now?

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2 years 3 months ago #226992

Hi,

Please also check your CSS rules.
See : www.hikashop.com/support/documentation/3...-hikashop-2-6-1.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 years 3 months ago #227032

Thanks for response.

I also added this block of code to my fronted_custom.css:

.hk-rating {
margin:auto;
display:inline;
}
.hk-rating a { cursor: pointer; background-color: transparent !important; }
.hk-rate-star {
width:16px;
height:16px;
font-size:2px;
display:inline-block;
text-decoration:none;
vertical-align:bottom;
background-image:url('../images/star.gif') !important;
background-repeat:no-repeat;
}
.hk-rate-star.state-full { background-position:left top; }
.hk-rate-star.state-mid { background-position:left -16px; }
.hk-rate-star.state-empty { background-position:left -32px; }
.hk-rate-star.state-hover { background-position:left -48px !important; }

but nothing changes. I just see this => (0)
And another problem is that when this 0 (Zero) will disappear in hover condition.
Also please take a look to the attached file.

Thanks

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2 years 3 months ago #227034

Hi,

Please give us a backend and FTP access via our contact form, don't forget to give a link to this topic in your message.
www.hikashop.com/support/contact-us.html

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2 years 3 months ago #227327

Hi,

I sent my back-end information by contact form. Any news?

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2 years 3 months ago #227610

Hi,

We only received the backend access but not the FTP ones.

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2 years 3 months ago #227682

Hello,

Since the latest update (2.6.1), I've also had problems viewing the vote stars. It's not showing on product listings or product page. The only information that it shows is the number of people that have voted.

Many thanks,

Hal

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2 years 3 months ago #227683

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Holmes-Pierce

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2 years 3 months ago #227743

I resent details via contact form.

Thanks

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2 years 3 months ago #227752

Hi,

Problem solved, that was because the option "Choose which module you want to enable" was set on "Comment only" and not on "Vote & comment" and because the views "vote / mini" and "vote / form" had a very old override created by your template.

So I just set the option correctly and removed the views overrides to have the most recent versions.

ps: if you still don't see the stars, that's because you have cache enabled, so clear it and you will see them.

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2 years 2 months ago #227771

Hi,
Thanks for your help, now i can see vote stars but still I have a question. Why they always show zero (0)? when I'm choosing 5 star for a product it still shows zero and when I refresh the page, again it's on number zero.

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1 year 7 months ago #249920

Hi, I have same problem. I don't have any overrides on vote/mini and vote/form?

Or atleast I don't think so???

I have hikashop 2.6.3.

Correct options aswell.

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1 year 7 months ago #249922

Hi,

Please explain which "same problem" you're talking about.
In that thread, there are at least 3 different problems listed.
Also, providing a link to one of your product page can highly help to know which issue you're talking about.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 year 7 months ago #249975

Vote stars have suddenly disappeared...

vali.se/kop-nu/product/127-vali-sakerhetshyvel

Regards,

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