Vote and Comments not showing

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2 years 3 months ago #245816

I have a problem in the comments!
Comments are not displayed by default for all . Is displayed only for those who write comments!

But I do not want to.I want to comment is visible to everyone

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2 years 3 months ago #245817

Hi,

I suppose that you want to turn on the option "Users must be registered to see other comments" in the Features tab of the HikaShop configuration and that should display the comments for everyone.

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2 years 3 months ago #245886

hi,

Thank for replay .

You said something that I did not
I attached a picture of the sector

help me

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2 years 3 months ago #245887

hi,

Thank for replay .

You said something that I did not
I attached a picture of the sector

help me

Attachments:

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2 years 3 months ago #245888

Hello,

Can you try to reproduce this configuration ?
For this :
- Go to Components => HikaShop => Configuration,
- Then in Feature tab,
- And Go to Vote & Comment part
- And reproduce this configuration on the screenshot, and especially those which are red framed.



Hope this will able your customers to see all comments in all case.

Regards

Attachments:
Last Edit: 2 years 3 months ago by Philip.

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2 years 3 months ago #245985

Thank You
my setting like this setting(your picture), But already exists problem!

for view comments, user must send a comment. and this very bad :(

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2 years 3 months ago #245986

Hello,

Quite strange, it is the first time, I heard about an issue like this !
Can you provide an url link, in order to see it by ourself and process some tests ?

Awaiting news from you.

Regards

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2 years 2 months ago #246080

yes!, url send as privite message to you

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2 years 2 months ago #246123

Hello,

Your comments working is quite strange...
Right now I have to go more far, can you provide some back-end access ?
This time thanks to use our " Contact Us " form to provide this elements, and don't forget to put in your message an Url link to this topic.
Tell me, if I your website is in production phase...

Awaiting news from you.

Regards

Last Edit: 2 years 2 months ago by Philip.
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2 years 2 months ago #246901

Hi,

Please try to rename the folder templates/YOUR_TEMPLATE/html/com_hikashop to something else via FTP and try again. Does it work ? If yes, then the problem comes from your template view overrides and you'll have to check with your template provider. It looks like they have view overrides that are outdated, and that what is causing the problem.

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2 years 2 months ago #246905

Thank you, but not :(
I do all the things that you said
But comments will not be displayed!

Response Team Support Template:

This problem relates to Hikashop component, so please contact them for more information first. Because we use Hikashop as a third party component.
After that, if it is due to our template, we will help you.

Last Edit: 2 years 2 months ago by sonic69.

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2 years 2 months ago #246909

Hi,

Then, could you provide a link to a product page where the comment doesn't work and where you use the protostar template? Because with all the customization of the template, it's hard to understand what does what and where it could come from.

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2 years 2 months ago #247565

I took a closer look
What is the problem?

When I go to the following path. I changed the name com_hikashop
templates/YOUR_TEMPLATE/html/com_hikashop
Previous comments will not be displayed! But in this case I will comment when it works properly!

Even when the name com_hikashop've come to a previous state.Comments are displayed correctly!
But again, the problem already exists:(

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2 years 2 months ago #247573

Hi,

So could you provide a link to a product page with the default joomla template ?
Does it work with the default joomla template ?

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2 years 2 months ago #247589

product page is:
ghaen.xyz/index.php/shop/products/product/49-is-test

and access administrator joomla sen by private message to you

thank you

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2 years 2 months ago #247604

Hello

I have also an issue with vote and it's new. People can't leave a vote because the stars are missing and there is an alert:

"Missing value for the comment or the vote value is wrong or unset"

Hikashop 2.6.3 - Joomla 2.5.28

Every things seems to be ok in the backend.
You can try by yourself here

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2 years 2 months ago #247608

Hi,

@sonic69 : We already had a backend access. The link that you provided is a product page link with your template, not with the default template of Joomla called protostar. Could you provide a link to such page please ?

@Carolek : From what I can see on your link, I actually don't see the vote/comment form at all. Apparently, either you've turned restricted the voting/commenting to either only registered users or to only users who already bought the product. Could you check on that ?

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2 years 2 months ago #247617

Hi Nicolas

Yes, the vote is restrict to registered users only. But also when I log on, I can see only the comment field and there is no stars. I open the vote to all for you so you can see this.

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2 years 2 months ago #247619

@nicolas I give you my management..Any changes you need to do
If you need to change the default format change
You have full access to all parts of the site
To manage templates, extensions and ....

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2 years 2 months ago #247627

Hi,

@Carolek : If you look at the CSS for the stars HTML with the developer tool of your browser, you'll see that there is no CSS coming from HikaShop to style them.
And if you open the CSS file of HikaShop ( yaeliq.com/media/com_hikashop/css/frontend_custom.css ) that you can find in the header of the page, you can see that you're basing your CSS of HikaShop with the version 2.3.0 which didn't contain the new CSS that is used by the new vote and comment system.
So you need to either add your modifications to the new version of the CSS of HikaShop, or add the missing CSS to your custom CSS file:

/*
 * Rating
 */
.hk-rating {
	margin:auto;
	display:inline;
}
.hk-rating a { cursor: pointer; background-color: transparent !important; }
.hk-rate-star {
	width:16px;
	height:16px;
	font-size:2px;
	display:inline-block;
	text-decoration:none;
	vertical-align:bottom;
	background-image:url('../images/star.gif') !important;
	background-repeat:no-repeat;
}
.hk-rate-star.state-full { background-position:left top; }
.hk-rate-star.state-mid { background-position:left -16px; }
.hk-rate-star.state-empty { background-position:left -32px; }
.hk-rate-star.state-hover { background-position:left -48px !important; }


.hikashop_vote_notification{
	display:inline;
	color:grey;
}

.hikashop_vote_form .hikashop_comment_textarea{
	border: 1px solid #EEEEEE;
	border-radius: 4px 4px 4px 4px;
	color: #666666;
	height: 60px;
	margin: 5px 0;
	padding: 5px;
	width: 98%;
}

.hikashop_vote_form .button{margin-left:0px}

.hikashop_comment_textarea:hover, .hikashop_comment_textarea:focus{
	border:1px solid #ddd;
}

.hikashop_vote_stars{
	width: 100%;
	padding:5px 0px;
}

.hikashop_vote_notification_mini{color:#666; font-size:11px; font-style:italic}
.hikashop_total_vote{color:#666; font-size:11px;}

.hikashop_total_vote{
	display: inline;
}

.hikashop_vote_form{margin-top:10px}
.hikashop_vote_listing_useful_bought{font-style:italic}

.hikashop_vote_listing_useful_note{
	margin-right:10px;
}

.hikashop_vote_listing_notification:hover{
	margin-left:3px;
}

#hikashop_product_vote_listing{
	margin-top:30px;
}

#hikashop_product_vote_form table, .hikashop_product_vote_form table{
	margin:auto;
	color:#666;}

.hikashop_vote_no_comment{
	margin-left: 80px;
	font-weight:bold;
}

.hikashop_listing_comment{
	color:#555555;
	font-weight: bold;
}

.hikashop_form_comment{
	color:#555;
	font-weight: bold;
}

.hikashop_vote_notification_mini{
	display: inline;
}

.hikashop_comment_form{
	width:100%;
}

.hikashop_comment_form input{
	border: 1px solid #DDDDDD;
	border-radius: 3px 3px 3px 3px;
	padding: 3px;
}

.hikashop_product_vote_listing .pagination{text-align:center;}

.hikashop_product_vote_listing .pagination .list-footer{
	margin: 10px 0px 5px 0px;
}

.hikashop_product_vote_listing .pagination .list-footer .counter{
	display: none;
}

.hikashop_product_vote_listing .pagination .list-footer .limit{
	display: none;
}

.hika_comment_listing{
	margin:10px auto;
	border: 1px solid #eee;
	color: #999;
	width: 100%;}

.hika_comment_listing_notification{
	width: 120px;
	font-style:italic;
}

.hika_comment_listing td{padding:5px;}

.hika_comment_listing:hover{border: 1px solid #ddd;}

.hika_comment_listing:hover .hika_comment_listing_useful_p{
	color: 	#90b1c3;
}
.hika_comment_listing_name{
	font-weight: bold;
	color:#2C8296
}
.hika_comment_listing_stars{
	width:85px;
}
.hika_comment_listing_content{
	background-color: white;
	padding: 2px;
	color: #333;
}

.hika_comment_listing_useful_p{
	width: 18px;
	background-color: #ffffff;
	border: 1px solid #90b1c3;
	font-weight:bold;
	padding: 1px;
	text-align:center;
}
.hika_comment_listing_useful{
	background-color: transparent !important;
	width: 16px !important;
	height: 14px !important;
	background-image:url(../images/icons/vote_plus.png) !important;
	background-size:16px 14px !important;
	background-repeat:no-repeat !important;
	background-position: right !important;
	cursor: pointer !important;
}

.hika_comment_listing_useful.hide{
	width: 16px;
	height: 14px;
	background-size:0px 0px;
}

.hika_comment_listing_useful_p.hide{
	display:none;
}

.hika_comment_listing_useful.locked{
	opacity: 0.2;
	cursor: default !important;
}

.hika_comment_listing_useful.locked:hover, .hika_comment_listing_useless.locked:hover{
	opacity: 1;
}

.hika_comment_listing_useless{
	background-color: transparent !important;
	width: 16px !important;
	height: 14px !important;
	background-image:url(../images/icons/vote_minus.png) !important;
	background-size:16px 14px !important;
	background-repeat:no-repeat !important;
	background-position: right !important;
	cursor: pointer !important;
}
.hika_comment_listing_useless.locked{
	opacity: 0.5;
	cursor: default;
}

.hika_comment_listing_full_stars {
	width: 16px;
	height: 16px;
	display:inline-block;
	text-decoration: none;
	background-image: url('../images/star.gif') !important;
	background-repeat: no-repeat;
	background-position:left top;
	cursor: default;
}

.hika_comment_listing_empty_stars {
	width: 16px;
	height: 16px;
	display:inline-block;
	text-decoration: none;
	background-image: url('../images/star.gif') !important;
	background-repeat: no-repeat;
	background-position:left -32px;
	cursor: default;
}
.hika_comment_listing_empty{
	color: #666;
	padding:5px;
}
.hika_comment_listing_bottom{
}

@media only screen and (max-width: 420px) {
	.hikashop_sort_listing_comment{display: none;}
}

@sonic69 : Yes, I know that. And I tried to change the default template to use the protostar template, but it didn't do anything. So that means that the menu item of your link has a template assigned to it. But I don't know which one and you have 20 different templates. So I don't want to spend an hour trying to figure out how your website is structured, especially since you didn't purchase HikaShop and that we usually only provide such advanced user support to customers who purchased our products, and that the problem likely comes from a template customization and isn't inherant to HikaShop.
So could you please provide a link where we can see the product page with the protostar template ?

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