Clicking on the Thumbs Up on a Comment Disappears the Whole Section

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6 months 2 weeks ago #280024

-- url of the page with the problem -- : www.herbalpainrelief.co.nz
-- HikaShop version -- : 3.2.0
-- Joomla version -- : 3.8.1

Could be an AJAX glitch, but clicking on the Thumbs Up voting icon on a comment causes the entire section to disappear.
A message then says that there are no comments posted yet.
But, if you refresh the page, then the comments are shown again and the vote was correctly placed.

Comments and voting are set for registered people only.

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6 months 2 weeks ago #280091

Hi,

I'm not able to access your website so I can't check on the issue:
monosnap.com/file/2VgbumjWYJZr5B0wN47FfuDGajnRDb
Could you do something about that ?

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6 months 1 week ago #280127

Crap. I turned the firewall off for your area.
We have been getting hit really bad from Europe.

Should be fine now.

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6 months 1 week ago #280147

Hello,

I just process some test on one of your product and I didn't notice issue you speaking about... (the product was Stronger Magnesium Oil)

Can you give a step by step procedure AND an Url link to your product test in order to see same things than you.
Awaiting news from you.

Regards

Last Edit: 6 months 1 week ago by Philip.

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  • Posts: 223
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6 months 1 week ago #280159

Very true.
I tried clicking on the thumbs up and it worked fine today.

The client and I had both experienced the anomaly, which is why I created this post.

Will continue to monitor.

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