I have some problem with website

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9 years 2 months ago #188541

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.0

hello I have some problem with our website like blow

1.



when I add a item to cart like this

2.


I can find it in my cart

3.


but when I add it to my wishlist

4.


I can find it in my wishlist and there is two of it

5.


and those items in my cart all gone.

how can I handle this problem?

Demonstration sites also have this problem.

please answer me as soon as possible, thank you very much

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9 years 2 months ago #188553

Hi,

Sorry but I was not able to reproduce the issue on the demo website.
When adding a product to the cart, it is well added to the cart, same thing for the wishlist.

Please give me a more detailed way to reproduce the issue :)

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9 years 2 months ago #188646

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6

I too am having the same symptoms as well as others. When you start the cart there is a chance it will remain empty and sometimes it will add your item and if it does it may not update to any changes you make to it henceforth. However if I were to clear the cache in the backend of the website the cart can be updated once or twice before freezing again, the weird thing about that is I have disabled cache on the website and even removed the cache plugin.

Our website was working until yesterday which I spent most of the day on the forums trying fixes and such, I even restored an old backup from last October(HikaShop 2.2.2) which I know was working onto a different server and the interesting thing is the error is present on that website too. I know there has been no PHP or MySQL updates done in the last week as I run one of the servers myself, also no hacks to report either.

If you want to try it out goto www. speedwayspares .net.au

It's weird that for no aparent reason it just stopped working.

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9 years 2 months ago #188710

hi, our problem is when I choose an item which already in my cart to my
wishlist,and then I press checkout the cart becomes empty.

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9 years 2 months ago #188754

Hi,

This issue is indeed present, I have reproduced it on my local.
So I add this on our TODO list with a very high priority.
I will keep you informed once corrected.

Thanks for the report.

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9 years 1 month ago #194523

hello thank for your help.
I was update website. but there also have some problem in the system.
when I choose any item to my wishlist, and then when I checkout, the cart become empty.
we are very eager to solve this problem.
please resolve soon.
thank you.

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9 years 1 month ago #194614

Hi,

Were you able to reproduce that issue on our demo website too ?

You mean that you add a product to the wishlist, and then when adding the product from the wishlist to the cart, it is emptying the cart ? I just tried, and the cart is well present will all the desired products in it.

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9 years 1 month ago #194649

no,not that. I mean there are some goods already in my cart and then I continue shopping, and I choose a new item to my wishlist not cart, and when I checkout, all my goods in cart is gone.....

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9 years 1 month ago #194760

Hi,

That should not happen and we cannot reproduce the problem on our end. Can you make sure that you have the latest version of HikaShop ? Maybe you're using an old version of HikaShop where such bug was present.

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