[Skip to main content](#vessel-content) # Attach Serial Not Working ## - **[philgsy](/forum/user/8182-philgsy "View philgsy's Profile")** - [![philgsy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8182-philgsy "View philgsy's Profile") Topic Author - [ Offline](/forum/user/8182-philgsy) Less More - Posts: 22 - Thank you received: 3 - - - [](http://www.fusion.gg) - 13 years 2 months ago - 13 years 2 months ago [\#120929](#120929) by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") *[Attach Serial Not Working](/forum/14-hikaserial/861513-attach-serial-not-working#120929 "-- url of the page with the problem -- : www.fusion.gg -- HikaShop version -- : Business 2.2.1 -- HikaSerial version -- : 1.7.4 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.26 I've recently upgraded our Hika Serial version and trying to implement the attach serial function to replace our current method of including tickets in customer emails, however I seem to have an issue with Attach Serial not working correctly. I have gone through the tutorial, and when an order "confirmed" email comes through for the relevant pack then I do receive "something" attached to the email, but I cannot open it with any image viewer. I have tried to remove every field on the form except just SERIAL DATA as RAW but I still cannot seem to get a properly generated image sent via email. Please can you help. Happy to give access to back end if necessary.")* was created by *[philgsy](/forum/user/8182-philgsy "View philgsy's Profile")* -- url of the page with the problem -- : [ www.fusion.gg](http://www.fusion.gg) -- HikaShop version -- : Business 2.2.1 -- HikaSerial version -- : 1.7.4 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.26 I've recently upgraded our Hika Serial version and trying to implement the attach serial function to replace our current method of including tickets in customer emails, however I seem to have an issue with Attach Serial not working correctly. I have gone through the tutorial, and when an order "confirmed" email comes through for the relevant pack then I do receive "something" attached to the email, but I cannot open it with any image viewer. I have tried to remove every field on the form except just SERIAL DATA as RAW but I still cannot seem to get a properly generated image sent via email. Please can you help. Happy to give access to back end if necessary. - [ ![h2b00eff.jpg](/forum/attachment/11980) ](/forum/attachment/11980 "h2b00eff.jpg") [ ](/forum/attachment/11980?download=1 "h2b00eff.jpg") Last edit: 13 years 2 months ago by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODYxNTEzLWF0dGFjaC1zZXJpYWwtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 13 years 2 months ago [\#120965](#120965) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Attach Serial Not Working](/forum/14-hikaserial/861513-attach-serial-not-working#120965 "-- url of the page with the problem -- : www.fusion.gg -- HikaShop version -- : Business 2.2.1 -- HikaSerial version -- : 1.7.4 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.26 I've recently upgraded our Hika Serial version and trying to implement the attach serial function to replace our current method of including tickets in customer emails, however I seem to have an issue with Attach Serial not working correctly. I have gone through the tutorial, and when an order "confirmed" email comes through for the relevant pack then I do receive "something" attached to the email, but I cannot open it with any image viewer. I have tried to remove every field on the form except just SERIAL DATA as RAW but I still cannot seem to get a properly generated image sent via email. Please can you help. Happy to give access to back end if necessary.")* Hi, We updated the documentation of the "attach serial" plugin in order to fix a recurrent problem about the sample image. You have to be sure that is a good working image file named "coupon_01.png" in your "images" folder. Or you can try to use the new image that we include directly in the HikaSerial package : /media/com_hikaserial/images/coupon_01.png [ www.hikashop.com/support.html?id=152:hik...ns-attachserial-form](http://www.hikashop.com/support.html?id=152:hikaserial-plugins-attachserial-form) If with the new sample you can't even make it work, you can send me a backend access to your website (by private message) and I will check and fix your configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODYxNTEzLWF0dGFjaC1zZXJpYWwtbm90LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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