[Skip to main content](#vessel-content) # Send email to user with serial ## - **[andersondionizio](/forum/user/30374-andersondionizio "View andersondionizio's Profile")** - [![andersondionizio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30374-andersondionizio "View andersondionizio's Profile") Topic Author - [ Offline](/forum/user/30374-andersondionizio) Less More - Posts: 25 - Thank you received: 1 - - 12 years 10 months ago [\#137752](#137752) by [andersondionizio](/forum/user/30374-andersondionizio "View andersondionizio's Profile") *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#137752 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* was created by *[andersondionizio](/forum/user/30374-andersondionizio "View andersondionizio's Profile")* Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 10 months ago [\#137756](#137756) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#137756 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi, You just have to set the option : "Display serials for customer" [ www.hikashop.com/support/documentation/1...play\_serial\_statuses](http://www.hikashop.com/support/documentation/111-hikaserial-configuration.html#display_serial_statuses) Once the order have the "right" order status, HikaSerial will add automatically his content (with the serial information) into order status notification emails. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [andersondionizio](/forum/user/30374-andersondionizio "View andersondionizio's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile")** - [![ruslan_zasukhin's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34181.jpg)](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile") - [ Offline](/forum/user/34181-ruslan-zasukhin) Less More - Posts: 37 - Thank you received: 1 - - 11 years 11 months ago - 11 years 11 months ago [\#177730](#177730) by [ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile") Replied by *[ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#177730 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi Jerome, well, I afraid I have troubles here also. When I have worked with FREE products, then all right, serial is attached to CONFIRM email. Now I have tested products with non-zero price, so order is placed, then I go to Admin -> Shop - Orders, and change status to Confirmed or Shipped (tested both ) ... -- I get dialog which ask if to send notification to user -- I set YES -- it show letter which will be sent to user -- and right here in this dialog, letter do not show serial ... -- I click OK, letter arrives to me as user, and no serial But if I go to MY ORDERS page, and enter into order, then serial is deployed fine. Also in logs I see that generate() function was called and serial was generated fine ... Problem only -- why in email there is no serial ?? **\*\*\*\*\*\* UPDATE \*\*\*\*\*\*** Aha, if to try change STATUS of order again, e.g. from Confirmed to Shipped, or from Shipped to Confirmed, then in the shown dialog and in email - serial does present .... Hmm, But it should be in the first letter also I believe. Right? What is wrong? Last edit: 11 years 11 months ago by [ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#177739](#177739) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#177739 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi, When you change an order status in the backend, you should not use the order listing. I wrote that instruction a lot of time in the forum ; there is no problem with the order notification email, just with the email generation for an order which is modified yet. If the order is not modified yet, HikaSerial did not generate the serials, yet ; so it can't add the serials in the email before the order has been modified ![:)](/media/kunena/emoticons/8.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile")** - [![ruslan_zasukhin's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34181.jpg)](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile") - [ Offline](/forum/user/34181-ruslan-zasukhin) Less More - Posts: 37 - Thank you received: 1 - - 11 years 11 months ago - 11 years 11 months ago [\#177800](#177800) by [ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile") Replied by *[ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#177800 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi Jerome, well, I think it will be easy -- not use order listing .. * so I have opened an order itself, * click pencil in the first group, * see menu to change order Status - change it to Confirmed Problem is that letter was not sent at all.... Serial is shown in the order ... And so far I was not able to find your instructions on this forum ... UPDATE --- Aha! I see checkbox Notify User ... This issue solved ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 11 years 11 months ago by [ruslan\_zasukhin](/forum/user/34181-ruslan-zasukhin "View ruslan_zasukhin's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Zafer](/forum/user/30740-zafer "View Zafer's Profile")** - [![Zafer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30740.png)](/forum/user/30740-zafer "View Zafer's Profile") - [ Offline](/forum/user/30740-zafer) Less More - Posts: 29 - Thank you received: 0 - - - 11 years 10 months ago - 11 years 10 months ago [\#184143](#184143) by [Zafer](/forum/user/30740-zafer "View Zafer's Profile") Replied by *[Zafer](/forum/user/30740-zafer "View Zafer's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#184143 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi, today I test the attach serial plugin. The Standard setting was set. (confirmed, shipped). I test with sandbox. I don't know why IPN does not work via sandbox. So when I manually set the status to confirmed, no e-ail with serial will sent out. When I set status shipped, e-mail goes with serial out. What could be wrong? regards Zafer - [ ![Bildschirmfoto_2014-12-22_um_14_31_43.png](/forum/attachment/21338) ](/forum/attachment/21338 "...m_14_31_43.png") [ ](/forum/attachment/21338?download=1 "...m_14_31_43.png") - [ ![Bildschirmfoto_2014-12-22_um_14_32_16.png](/forum/attachment/21340) ](/forum/attachment/21340 "...m_14_32_16.png") [ ](/forum/attachment/21340?download=1 "...m_14_32_16.png") Last edit: 11 years 10 months ago by [Zafer](/forum/user/30740-zafer "View Zafer's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 10 months ago [\#184144](#184144) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Send email to user with serial](/forum/14-hikaserial/864553-send-email-to-user-with-serial#184144 "Hi, How to configure hikaserial to send to user his serial by email after payment confirmation? Thx")* Hi, For IPN validation ; please open a thread in the HikaShop forum section. About your attach serial configuration ; the configuration is currently "empty". There is no image so the plugin won't provide you anything if it does not have a image to work with. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODY0NTUzLXNlbmQtZW1haWwtdG8tdXNlci13aXRoLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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