[Skip to main content](#vessel-content) # Paypal Payment Confirmation Error ## - **[m506](/forum/user/46898-m506 "View m506's Profile")** - [![m506's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46898-m506 "View m506's Profile") Topic Author - [ Offline](/forum/user/46898-m506) Less More - Posts: 1 - Thank you received: 0 - - 9 years 7 months ago [\#264730](#264730) by [m506](/forum/user/46898-m506 "View m506's Profile") *[Paypal Payment Confirmation Error](/forum/14-hikaserial/889305-paypal-payment-confirmation-error#264730 "Hi, I was successfully able to integrate HikaSerial with HikaShop and its working fine for several payment methods, such as Stripe, with payments being set to 'confirmed' and emails being sent with the serials successfully. However there seems to be an issue with either HikaSerial or Hikashop when handling Paypal payment notifications. I followed all the instructions from the following page and still Paypal payments are not being set to confirmed, even though I can see the transactions when I log into my Paypal Account: www.hikashop.com/support/documentation/i...or.html#notification I enabled Debug mode but payment logs are empty but I receive the following notification from HikaSerial/shop: Hello, A Paypal notification was refused because the connection to the confirmation server failed. Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...pal-error#connection This notification was for the order B4X3 on the website edi-manager.com/ You can access the order details directly by clicking on the link below after logging in your back end: edi-manager.com/administrator/index.php?...ask=edit&order_id=43 Since Stripe is working fine, obviously there isnt any issues on my webserver side, so I assume its either something related to Hikashop or Paypal itself. Can you please shed some light here? Thanks in advance Marco")* was created by *[m506](/forum/user/46898-m506 "View m506's Profile")* Hi, I was successfully able to integrate HikaSerial with HikaShop and its working fine for several payment methods, such as Stripe, with payments being set to 'confirmed' and emails being sent with the serials successfully. However there seems to be an issue with either HikaSerial or Hikashop when handling Paypal payment notifications. I followed all the instructions from the following page and still Paypal payments are not being set to confirmed, even though I can see the transactions when I log into my Paypal Account: **[ www.hikashop.com/support/documentation/i...or.html#notification](https://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification)** I enabled Debug mode but payment logs are empty but I receive the following notification from HikaSerial/shop: Hello, **A Paypal notification was refused because the connection to the confirmation server failed. Check the documentation concerning this issue at [ www.hikashop.com/index.php?option=com\_up...pal-error#connection](https://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#connection) This notification was for the order B4X3 on the website [ edi-manager.com/](http://edi-manager.com/) You can access the order details directly by clicking on the link below after logging in your back end: [ edi-manager.com/administrator/index.php?...ask=edit&order\_id=43](http://edi-manager.com/administrator/index.php?option=com_hikashop&ctrl=order&task=edit&order_id=43)** Since Stripe is working fine, obviously there isnt any issues on my webserver side, so I assume its either something related to Hikashop or Paypal itself. Can you please shed some light here? Thanks in advance Marco Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODg5MzA1LXBheXBhbC1wYXltZW50LWNvbmZpcm1hdGlvbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 7 months ago [\#264732](#264732) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal Payment Confirmation Error](/forum/14-hikaserial/889305-paypal-payment-confirmation-error#264732 "Hi, I was successfully able to integrate HikaSerial with HikaShop and its working fine for several payment methods, such as Stripe, with payments being set to 'confirmed' and emails being sent with the serials successfully. However there seems to be an issue with either HikaSerial or Hikashop when handling Paypal payment notifications. I followed all the instructions from the following page and still Paypal payments are not being set to confirmed, even though I can see the transactions when I log into my Paypal Account: www.hikashop.com/support/documentation/i...or.html#notification I enabled Debug mode but payment logs are empty but I receive the following notification from HikaSerial/shop: Hello, A Paypal notification was refused because the connection to the confirmation server failed. Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...pal-error#connection This notification was for the order B4X3 on the website edi-manager.com/ You can access the order details directly by clicking on the link below after logging in your back end: edi-manager.com/administrator/index.php?...ask=edit&order_id=43 Since Stripe is working fine, obviously there isnt any issues on my webserver side, so I assume its either something related to Hikashop or Paypal itself. Can you please shed some light here? Thanks in advance Marco")* Hello, I'm sorry but your question is not related to HikaSerial but is related to HikaShop itself. I really recommend you to take a look at the paypal issues documentation page ; it looks like you have an issue with your web hosting provider. If you can't figure it out ; please open a new thread in the HikaShop section of the forum. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODg5MzA1LXBheXBhbC1wYXltZW50LWNvbmZpcm1hdGlvbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? Moderators: [Obsidev](/forum/user/7040-obsidev "View Obsidev's Profile") [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.144 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)