[Skip to main content](#vessel-content) # No Codes shown in Customer Email ## - **[aisweb](/forum/user/36325-aisweb "View aisweb's Profile")** - [![aisweb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36325.png)](/forum/user/36325-aisweb "View aisweb's Profile") Topic Author - [ Offline](/forum/user/36325-aisweb) Less More - Posts: 42 - Thank you received: 2 - - 8 years 9 months ago [\#285885](#285885) by [aisweb](/forum/user/36325-aisweb "View aisweb's Profile") *[No Codes shown in Customer Email](/forum/14-hikaserial/893464-no-codes-shown-in-customer-email#285885 "-- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.0 -- Browser(s) name and version -- : FF Quantum 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none I have tried to set up HikaSerial but it is not working, here's what happened: ----- I did this: 1. set up a Serial with codes like this: serial000 serial001 serial002 ...etc 2. Assigned to a Pack, Pack Data SQL 3. Attached to the Variant of our Product 4. Published 'AttachSerial' Plugin FIRST TEST PURCHASE: *ALL* 10 of the codes was attached to the email. (see Screenshot) ALL OTHER TESTS SINCE THEN: No codes attached to any emails. ----- I repeated the entire setup with a new Serial, formatted like this: "code 0", "Serial000" "code 1", "Serial001' "code 2", "Serial002' ...etc Added to a new Pack. Added that Pack to the Product. But no codes at all are in the emails. Please see attached screenshots and thank you so much for any help.")* was created by *[aisweb](/forum/user/36325-aisweb "View aisweb's Profile")* -- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.0 -- Browser(s) name and version -- : FF Quantum 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none I have tried to set up HikaSerial but it is not working, here's what happened: --- I did this: 1. set up a Serial with codes like this: serial000 serial001 serial002 ...etc 2. Assigned to a Pack, Pack Data SQL 3. Attached to the Variant of our Product 4. Published 'AttachSerial' Plugin FIRST TEST PURCHASE: *ALL* 10 of the codes was attached to the email. (see Screenshot) ALL OTHER TESTS SINCE THEN: No codes attached to any emails. --- I repeated the entire setup with a new Serial, formatted like this: "code 0", "Serial000" "code 1", "Serial001' "code 2", "Serial002' ...etc Added to a new Pack. Added that Pack to the Product. But no codes at all are in the emails. Please see attached screenshots and thank you so much for any help. [ ![all_serials.png](/forum/attachment/42161) ](/forum/attachment/42161 "all_serials.png") [ ![pack.png](/forum/attachment/42163) ](/forum/attachment/42163 "pack.png") [ ![product.png](/forum/attachment/42164) ](/forum/attachment/42164 "product.png") [ ![serial.png](/forum/attachment/42162) ](/forum/attachment/42162 "serial.png") - [ ![all_serials.png](/forum/attachment/42161) ](/forum/attachment/42161 "all_serials.png") [ ](/forum/attachment/42161?download=1 "all_serials.png") - [ ![serial.png](/forum/attachment/42162) ](/forum/attachment/42162 "serial.png") [ ](/forum/attachment/42162?download=1 "serial.png") - [ ![pack.png](/forum/attachment/42163) ](/forum/attachment/42163 "pack.png") [ ](/forum/attachment/42163?download=1 "pack.png") - [ ![product.png](/forum/attachment/42164) ](/forum/attachment/42164 "product.png") [ ](/forum/attachment/42164?download=1 "product.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODkzNDY0LW5vLWNvZGVzLXNob3duLWluLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 9 months ago [\#285905](#285905) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[No Codes shown in Customer Email](/forum/14-hikaserial/893464-no-codes-shown-in-customer-email#285905 "-- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.0 -- Browser(s) name and version -- : FF Quantum 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none I have tried to set up HikaSerial but it is not working, here's what happened: ----- I did this: 1. set up a Serial with codes like this: serial000 serial001 serial002 ...etc 2. Assigned to a Pack, Pack Data SQL 3. Attached to the Variant of our Product 4. Published 'AttachSerial' Plugin FIRST TEST PURCHASE: *ALL* 10 of the codes was attached to the email. (see Screenshot) ALL OTHER TESTS SINCE THEN: No codes attached to any emails. ----- I repeated the entire setup with a new Serial, formatted like this: "code 0", "Serial000" "code 1", "Serial001' "code 2", "Serial002' ...etc Added to a new Pack. Added that Pack to the Product. But no codes at all are in the emails. Please see attached screenshots and thank you so much for any help.")* Hello, You have one single serial in your database and that serial contains all your "codes". I think that you had an issue with the import. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODkzNDY0LW5vLWNvZGVzLXNob3duLWluLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aisweb](/forum/user/36325-aisweb "View aisweb's Profile")** - [![aisweb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36325.png)](/forum/user/36325-aisweb "View aisweb's Profile") Topic Author - [ Offline](/forum/user/36325-aisweb) Less More - Posts: 42 - Thank you received: 2 - - 8 years 9 months ago - 8 years 9 months ago [\#285971](#285971) by [aisweb](/forum/user/36325-aisweb "View aisweb's Profile") Replied by *[aisweb](/forum/user/36325-aisweb "View aisweb's Profile")* on topic *[No Codes shown in Customer Email](/forum/14-hikaserial/893464-no-codes-shown-in-customer-email#285971 "-- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.0 -- Browser(s) name and version -- : FF Quantum 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none I have tried to set up HikaSerial but it is not working, here's what happened: ----- I did this: 1. set up a Serial with codes like this: serial000 serial001 serial002 ...etc 2. Assigned to a Pack, Pack Data SQL 3. Attached to the Variant of our Product 4. Published 'AttachSerial' Plugin FIRST TEST PURCHASE: *ALL* 10 of the codes was attached to the email. (see Screenshot) ALL OTHER TESTS SINCE THEN: No codes attached to any emails. ----- I repeated the entire setup with a new Serial, formatted like this: "code 0", "Serial000" "code 1", "Serial001' "code 2", "Serial002' ...etc Added to a new Pack. Added that Pack to the Product. But no codes at all are in the emails. Please see attached screenshots and thank you so much for any help.")* Ok thanks so I have the Serials importing ok now. I have a couple of issues I cannot fix. 1. Serials are only attached when order is marked : "SHIPPED". They should attach when order is marked "CONFIRMED" as that is what PayPal sends after payment. 2. Serials are taken from the list in random order (e.g. first one taken was ...00004) I've attached screenshot of my HS settings. They show Assignable Order Status of 'confirmed' and Use Fast Random = No. Many thanks Paul - [ ![hikaserial_settings.PNG](/forum/attachment/42183) ](/forum/attachment/42183 "...l_settings.PNG") [ ](/forum/attachment/42183?download=1 "...l_settings.PNG") - [ ![HTRS_Pack.png](/forum/attachment/42184) ](/forum/attachment/42184 "HTRS_Pack.png") [ ](/forum/attachment/42184?download=1 "HTRS_Pack.png") - [ ![HTRS_Serials.png](/forum/attachment/42185) ](/forum/attachment/42185 "HTRS_Serials.png") [ ](/forum/attachment/42185?download=1 "HTRS_Serials.png") Last edit: 8 years 9 months ago by [aisweb](/forum/user/36325-aisweb "View aisweb's Profile"). Reason: Adding screenshots. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODkzNDY0LW5vLWNvZGVzLXNob3duLWluLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 9 months ago [\#286009](#286009) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[No Codes shown in Customer Email](/forum/14-hikaserial/893464-no-codes-shown-in-customer-email#286009 "-- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.0 -- Browser(s) name and version -- : FF Quantum 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none I have tried to set up HikaSerial but it is not working, here's what happened: ----- I did this: 1. set up a Serial with codes like this: serial000 serial001 serial002 ...etc 2. Assigned to a Pack, Pack Data SQL 3. Attached to the Variant of our Product 4. Published 'AttachSerial' Plugin FIRST TEST PURCHASE: *ALL* 10 of the codes was attached to the email. (see Screenshot) ALL OTHER TESTS SINCE THEN: No codes attached to any emails. ----- I repeated the entire setup with a new Serial, formatted like this: "code 0", "Serial000" "code 1", "Serial001' "code 2", "Serial002' ...etc Added to a new Pack. Added that Pack to the Product. But no codes at all are in the emails. Please see attached screenshots and thank you so much for any help.")* Hello, 1 - Please read the documentation for the setting "assignable order status", the value you set is not the right one : [ www.hikashop.com/support/documentation/1...ation.html#main\_main](https://www.hikashop.com/support/documentation/111-hikaserial-configuration.html#main_main) What you're describing and what your setting indicates are not compatible : so I suspect that you're modifying the order statuses in the HikaShop backend order listing ; while you shouldn't. If you want to update an order status, you must do it via the Order details page. 2 - Are you sure that you did not have the pack setting "random pickup" when you performed your test ? ("Use fast random" is not about that, you can find explanations in our documentation). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODkzNDY0LW5vLWNvZGVzLXNob3duLWluLWN1c3RvbWVyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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