[Skip to main content](#vessel-content) # Send the Hikaserial voucher code ## - **[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")** - [![gerhard's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59369-gerhard "View gerhard's Profile") Topic Author - [ Offline](/forum/user/59369-gerhard) Less More - Posts: 10 - Thank you received: 0 - - 6 years 6 months ago [\#318786](#318786) by [gerhard](/forum/user/59369-gerhard "View gerhard's Profile") *[Send the Hikaserial voucher code](/forum/14-hikaserial/899780-send-the-hikaserial-voucher-code#318786 "-- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help")* was created by *[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")* -- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODk5NzgwLXNlbmQtdGhlLWhpa2FzZXJpYWwtdm91Y2hlci1jb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 6 years 6 months ago [\#318788](#318788) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Send the Hikaserial voucher code](/forum/14-hikaserial/899780-send-the-hikaserial-voucher-code#318788 "-- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help")* Hello, The issue you describe is usually related to the way that the order is confirmed. It can be due to the confirmation in the HikaShop order listing (which prepare the email before confirming the order, thus the serial is not yet assigned to the customer) or a payment plugin not fully compatible with HikaShop API. How do are confirmed your orders ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODk5NzgwLXNlbmQtdGhlLWhpa2FzZXJpYWwtdm91Y2hlci1jb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")** - [![gerhard's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59369-gerhard "View gerhard's Profile") Topic Author - [ Offline](/forum/user/59369-gerhard) Less More - Posts: 10 - Thank you received: 0 - - 6 years 6 months ago - 6 years 6 months ago [\#318796](#318796) by [gerhard](/forum/user/59369-gerhard "View gerhard's Profile") Replied by *[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")* on topic *[Send the Hikaserial voucher code](/forum/14-hikaserial/899780-send-the-hikaserial-voucher-code#318796 "-- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help")* Hi So the confirmation runs via the plugins PayPal, Stripe and for invoices is confirmed manually because at the moment I also have the problem Last edit: 6 years 6 months ago by [gerhard](/forum/user/59369-gerhard "View gerhard's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODk5NzgwLXNlbmQtdGhlLWhpa2FzZXJpYWwtdm91Y2hlci1jb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 6 years 6 months ago [\#318801](#318801) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Send the Hikaserial voucher code](/forum/14-hikaserial/899780-send-the-hikaserial-voucher-code#318801 "-- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help")* Hello, You have to confirm the order via the "order details" and not the "order listing". The confirmation via the "order listing" cannot work with HikaSerial due to the problem explained in my previous email. You have to click on the order to see the detail and confirm the payment there. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODk5NzgwLXNlbmQtdGhlLWhpa2FzZXJpYWwtdm91Y2hlci1jb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")** - [![gerhard's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59369-gerhard "View gerhard's Profile") Topic Author - [ Offline](/forum/user/59369-gerhard) Less More - Posts: 10 - Thank you received: 0 - - 6 years 6 months ago [\#318899](#318899) by [gerhard](/forum/user/59369-gerhard "View gerhard's Profile") Replied by *[gerhard](/forum/user/59369-gerhard "View gerhard's Profile")* on topic *[Send the Hikaserial voucher code](/forum/14-hikaserial/899780-send-the-hikaserial-voucher-code#318899 "-- HikaShop version -- : 4.2.3 -- HikaSerial version -- : 3.1.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.16 Hello, maybe someone can help me. I have the Hikaserial module and have voucher codes created automatically.This fits as far as only the problem is, if someone buys a voucher, he will be assigned to the customer, but he will not receive the code, if I open the order, the code will be in In the e-mail I place the order but the code is confirmed and I really don't know what to do next, I have no idea what I'm doing wrong. Or does someone have an idea how I can solve it differently so that the customer receives an email with the code after confirming the payment. I'm grateful for any help")* Hi Thanks now it works Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvODk5NzgwLXNlbmQtdGhlLWhpa2FzZXJpYWwtdm91Y2hlci1jb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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