[Skip to main content](#vessel-content) # QR code - getting Invalid Serial ## - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 11 months ago [\#326247](#326247) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326247 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* was created by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* -- url of the page with the problem -- : [ mugge-p.dk/](https://mugge-p.dk/) -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 11 months ago [\#326254](#326254) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326254 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, Without details regarding your configuration it will be difficult to give you an useful answer. What is the generated URL ? How did you configured the consumer plugin ? Does your pack generate serials which can be consumed ? Does your serial do have the right status ? Many question (and maybe more), which would be easier to solve with some screenshot of your settings and test order. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 11 months ago [\#326266](#326266) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326266 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi Jerome If I disable the consumer plugin I'm able to scan and getting that the serial now is used. But this way everybody can scan ![:-(](/media/kunena/emoticons/4.png ":-(") Attached the screenshots! Regards Thomas - [ ![attachserial.png](/forum/attachment/51187) ](/forum/attachment/51187 "attachserial.png") [ ](/forum/attachment/51187?download=1 "attachserial.png") - [ ![groupconsumer.png](/forum/attachment/51188) ](/forum/attachment/51188 "groupconsumer.png") [ ](/forum/attachment/51188?download=1 "groupconsumer.png") - [ ![packs.png](/forum/attachment/51189) ](/forum/attachment/51189 "packs.png") [ ](/forum/attachment/51189?download=1 "packs.png") - [ ![randomgen.png](/forum/attachment/51190) ](/forum/attachment/51190 "randomgen.png") [ ](/forum/attachment/51190?download=1 "randomgen.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 11 months ago [\#326323](#326323) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326323 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, There is an error in our documentation for the link on the "group filter" consumer plugin. Here the right URL : [ www.hikashop.com/support/documentation/3...pfilterconsumer.html](https://www.hikashop.com/support/documentation/344-hikaserial-plugins-groupfilterconsumer.html) You have to remove the "Access Level" setting (re-set to "all") and just let the "Groups" one. Then, you will be able to open the URL while logged with a super-user account and it will perform the consumption. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 11 months ago [\#326326](#326326) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326326 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi So I tried this, but I still get Invalid Serial - both as normal user and Super User? - [ ![groupfilterconsumer.png](/forum/attachment/51199) ](/forum/attachment/51199 "...erconsumer.png") [ ](/forum/attachment/51199?download=1 "...erconsumer.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326330](#326330) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326330 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, Your (last) settings indicates that you need to be logged as a super user to be able to consume the serial. Please note that you can use the same serial (and URL) for your tests ; you can simply edit the serial in the backend to change its status to "free to use" and then perform a new test. Regarding your configuration, please note that "public" won't have any effect since it's not a group used by Joomla. Classical users are generally "Registered". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326349](#326349) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326349 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi When I see the e-tickets on the order, they are all ASSIGNED. I changed them to FREE TO USE, but scanning, both as Super User and Logged Out still gives med INVALID SERIAL. Thank you for sticking by me on this issue! Regards Thomas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326350](#326350) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326350 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* BTW. In the URL I have also added: &confirmation=1, but I never see a confirmation page Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326381](#326381) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326381 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, "Assigned" is also a good status for serial consumption ; but if your serials is "used" it means that you already consumed it. Without details regarding the final URL you got, it will be difficult to understand the situation. But it will be interesting to focus on the working and non working cases. For example : You said that if you unpublished the "filtering" plugin, you can perform the consumption ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326406](#326406) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326406 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi Jerome I'm glad you're here to help ![:-)](/media/kunena/emoticons/9.png ":-)") What can we do next? Do you want to have access to the page? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326468](#326468) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326468 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, As I'm trying to ask in my previous message ; I need to fully understand the situation. So I'm asking you to confirm what is working and what is not, as the last question in my previous message. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326488](#326488) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326488 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi It's as simple as: When I have activated groupfilterconsumer I get Invalid Serial when scanning - so NOT working. When I deactivate groupfilterconsumer I get Serial activated after scanning - so working. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326526](#326526) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326526 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, Please be sure that you are logged in your website in your device which is scanning the code (and opening the link). If the scanning is problematic ; you can also copy/paste the URL in your browser where you can be sure to be logged with the correct account. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326536](#326536) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326536 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi I'm sure I'm logged in before scanning, but I still get the Invalid Serial, when I have Groups Consumer activated ![:-(](/media/kunena/emoticons/4.png ":-(") I need the scanning option, because it's going to be used for tickets to an event - the option to copy/paste takes way to long. Kind regards Thomas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326611](#326611) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326611 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, We would need some credentials in order to test your issue directly and check your configuration. Please use the "contact us" form to send us private data ; and please include the URL of that forum thread so the support team will know what to do with the credentials. Regards --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326627](#326627) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326627 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Thanks! Will send them to you ... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 5 years 10 months ago [\#326657](#326657) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326657 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hello, I made a test in your website, the system is working perfectly good. Please note that you **must** be logged in the front-end part of your website using a **super-user** account. I can see that you're using "guest checkout" and that you do not have a direct "login" page in your website ; thus I used the regular Joomla "com_users" URL to authenticate using the credentials you gave us. Once logged, I was able to call again the URL for the serial consumption and transform the "denial" into a "success". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 5 years 10 months ago [\#326663](#326663) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[QR code - getting Invalid Serial](/forum/14-hikaserial/901281-qr-code-getting-invalid-serial#326663 "-- url of the page with the problem -- : mugge-p.dk/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4 -- Browser(s) name and version -- : FireFox Hi I have tried using the e-ticket function and almost everything works for me. I get the email with the ticket and QR code, but when I scan it, I get Invalid Serial. I assume I have made some error in the GroupAssociation - HikaSerial Consumer plugin I have set the Access Level to Super User (myself) Set the pack to the right pack and set the Groups to Super Ueser. What did I miss? Kind regards Thomas")* Hi Jerome I see my mistake, I was only logged in to the backend ![:-(](/media/kunena/emoticons/4.png ":-(") Sorry for all this trouble! I'm really happy for your great help - thank you so much! /Thomas The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTAxMjgxLXFyLWNvZGUtZ2V0dGluZy1pbnZhbGlkLXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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