[Skip to main content](#vessel-content) # No e-mail reminders for expired subscriptions ## - **[Marti](/forum/user/2853-marti "View Marti's Profile")** - [![Marti's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2853.png)](/forum/user/2853-marti "View Marti's Profile") Topic Author - [ Offline](/forum/user/2853-marti) Less More - Posts: 111 - Thank you received: 19 - 4 years 7 months ago - 4 years 7 months ago [\#340331](#340331) by [Marti](/forum/user/2853-marti "View Marti's Profile") *[No e-mail reminders for expired subscriptions](/forum/14-hikaserial/904158-no-e-mail-reminders-for-expired-subscriptions#340331 "-- url of the page with the problem -- : bases-netsources.com -- HikaShop version -- : 4.5.0 -- HikaSerial version -- : 4.0.1 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.4.27 Hello, I manage a site that offers content under subscription. For this I use HikaShop and HikaSerial. The sending of reminder mails before the subscription expires is not done. I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder. Thank you for your help ;)")* was created by *[Marti](/forum/user/2853-marti "View Marti's Profile")* -- url of the page with the problem -- : [ bases-netsources.com](https://bases-netsources.com) -- HikaShop version -- : 4.5.0 -- HikaSerial version -- : 4.0.1 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.4.27 Hello, I manage a site that offers content under subscription. For this I use HikaShop and HikaSerial. The sending of reminder mails before the subscription expires is not done. I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder. Thank you for your help ![;)](/media/kunena/emoticons/24.png ";)") [ ![Configuration-HikaSerial.png](/forum/attachment/54565) ](/forum/attachment/54565 "...HikaSerial.png") [ ![Gestion-mails-hikashop.png](/forum/attachment/54566) ](/forum/attachment/54566 "...s-hikashop.png") - [ ![Configuration-HikaSerial.png](/forum/attachment/54565) ](/forum/attachment/54565 "...HikaSerial.png") [ ](/forum/attachment/54565?download=1 "...HikaSerial.png") - [ ![Gestion-mails-hikashop.png](/forum/attachment/54566) ](/forum/attachment/54566 "...s-hikashop.png") [ ](/forum/attachment/54566?download=1 "...s-hikashop.png") Last edit: 4 years 7 months ago by [Marti](/forum/user/2853-marti "View Marti's Profile"). Reason: Subject solved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTA0MTU4LW5vLWUtbWFpbC1yZW1pbmRlcnMtZm9yLWV4cGlyZWQtc3Vic2NyaXB0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 4 years 7 months ago [\#340333](#340333) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[No e-mail reminders for expired subscriptions](/forum/14-hikaserial/904158-no-e-mail-reminders-for-expired-subscriptions#340333 "-- url of the page with the problem -- : bases-netsources.com -- HikaShop version -- : 4.5.0 -- HikaSerial version -- : 4.0.1 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.4.27 Hello, I manage a site that offers content under subscription. For this I use HikaShop and HikaSerial. The sending of reminder mails before the subscription expires is not done. I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder. Thank you for your help ;)")* Hello, Do you have the HikaShop cron task configured ? In order to send its emails, HikaSerial needs the cron system to be able to do some daily processing. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Marti](/forum/user/2853-marti "View Marti's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTA0MTU4LW5vLWUtbWFpbC1yZW1pbmRlcnMtZm9yLWV4cGlyZWQtc3Vic2NyaXB0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Marti](/forum/user/2853-marti "View Marti's Profile")** - [![Marti's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2853.png)](/forum/user/2853-marti "View Marti's Profile") Topic Author - [ Offline](/forum/user/2853-marti) Less More - Posts: 111 - Thank you received: 19 - 4 years 7 months ago - 4 years 7 months ago [\#340359](#340359) by [Marti](/forum/user/2853-marti "View Marti's Profile") Replied by *[Marti](/forum/user/2853-marti "View Marti's Profile")* on topic *[No e-mail reminders for expired subscriptions](/forum/14-hikaserial/904158-no-e-mail-reminders-for-expired-subscriptions#340359 "-- url of the page with the problem -- : bases-netsources.com -- HikaShop version -- : 4.5.0 -- HikaSerial version -- : 4.0.1 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.4.27 Hello, I manage a site that offers content under subscription. For this I use HikaShop and HikaSerial. The sending of reminder mails before the subscription expires is not done. I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder. Thank you for your help ;)")* Hello Jérôme, Thanks for your answer, I indeed saw yesterday that the customer had not renewed his subscription to HikaShop, he did it yesterday and I did receive the notification today of the subscription to a "test" plan that I had made and that ended today, it's all good ![;)](/media/kunena/emoticons/24.png ";)") PS : je t'envoie un message en MP au sujet du prochain JoomlaDay que nous préparons avec l'AFUJ : [ www.joomladay.fr/](https://www.joomladay.fr/) Un après-midi sera consacré à des ateliers libres permettant d'aborder tous les sujets, l'endroit idéal pour parler également des extensions commerciales Last edit: 4 years 7 months ago by [Marti](/forum/user/2853-marti "View Marti's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTA0MTU4LW5vLWUtbWFpbC1yZW1pbmRlcnMtZm9yLWV4cGlyZWQtc3Vic2NyaXB0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 4 years 7 months ago [\#340367](#340367) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[No e-mail reminders for expired subscriptions](/forum/14-hikaserial/904158-no-e-mail-reminders-for-expired-subscriptions#340367 "-- url of the page with the problem -- : bases-netsources.com -- HikaShop version -- : 4.5.0 -- HikaSerial version -- : 4.0.1 -- Joomla version -- : 3.10.6 -- PHP version -- : 7.4.27 Hello, I manage a site that offers content under subscription. For this I use HikaShop and HikaSerial. The sending of reminder mails before the subscription expires is not done. I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder. Thank you for your help ;)")* Great ![:)](/media/kunena/emoticons/3.png ":)") PS : It's best to use the "contact us" form, I don't receive or read private messages in the forum. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE0LWhpa2FzZXJpYWwvOTA0MTU4LW5vLWUtbWFpbC1yZW1pbmRlcnMtZm9yLWV4cGlyZWQtc3Vic2NyaXB0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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