[Skip to main content](#vessel-content) # General Question ## - **[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")** - [![cvnet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7341-cvnet "View cvnet's Profile") Topic Author - [ Offline](/forum/user/7341-cvnet) Less More - Posts: 28 - Thank you received: 0 - - 14 years 4 months ago [\#51695](#51695) by [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Replied by *[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51695 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* ftp info is the same as last time i send you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 4 months ago [\#51696](#51696) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51696 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* Okay, Does the customer (and the admin) received the orders email notification ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")** - [![cvnet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7341-cvnet "View cvnet's Profile") Topic Author - [ Offline](/forum/user/7341-cvnet) Less More - Posts: 28 - Thank you received: 0 - - 14 years 4 months ago [\#51697](#51697) by [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Replied by *[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51697 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* not sure about customers, but I dont receive emails for orders, however I do receive emails with the corn is run Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 4 months ago [\#51698](#51698) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51698 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* It means that there is a problem before the email is send and before Hikaserial is called. I will really need a FTP access (not the access to the Joomla Backend. I need to access to real files) and the PHP log. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")** - [![cvnet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7341-cvnet "View cvnet's Profile") Topic Author - [ Offline](/forum/user/7341-cvnet) Less More - Posts: 28 - Thank you received: 0 - - 14 years 4 months ago [\#51699](#51699) by [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Replied by *[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51699 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* just pm'ed u ftp info as well. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 4 months ago [\#51704](#51704) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51704 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* I have check your files. I have simulate a paypal notification by copying the code source from the paypal plugin itself. I have use another browser in order to call the webpage (and do not have any cookie, like paypal). The order has been confirmed and HikaSerial assigned the serial without any problem. I don't see any problem with HikaSerial. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 4 months ago [\#51707](#51707) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51707 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* I create a special paypal plugin which allow me to validate an order exactly like paypal does. I change the status of the order to "created" and call the webpage from another browser (without cookie, etc). The order has been correctly update and the serial has been assigned. I don't see any problem of assignation in your website. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")** - [![cvnet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7341-cvnet "View cvnet's Profile") Topic Author - [ Offline](/forum/user/7341-cvnet) Less More - Posts: 28 - Thank you received: 0 - - 14 years 4 months ago [\#51711](#51711) by [cvnet](/forum/user/7341-cvnet "View cvnet's Profile") Replied by *[cvnet](/forum/user/7341-cvnet "View cvnet's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51711 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* hi Thanks now i get the emails when orders are created and also it gets assigned. What was the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 4 months ago [\#51712](#51712) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#51712 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* I don't know. I didn't modify anything in your website. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")** - [![lionel75's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11856-lionel75 "View lionel75's Profile") - [ Offline](/forum/user/11856-lionel75) Less More - Posts: 846 - Thank you received: 92 - - 13 years 3 months ago [\#112579](#112579) by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") Replied by *[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#112579 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* does hikaserial take care of the number of serial in a group and the number of items of a specific product ? a) Can i link a group of 5 serial to a group of 4 articles ? b) Can i link a group of 4 serial to a group of 5 articles ? does the standart way is not to set 5/5 or 4/4 ? how hikaserial behave in those cases ? regard's Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 months ago [\#112620](#112620) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#112620 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* Hi, I don't understand what you mean. What are you calling a group of 4 articles ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")** - [![lionel75's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11856-lionel75 "View lionel75's Profile") - [ Offline](/forum/user/11856-lionel75) Less More - Posts: 846 - Thank you received: 92 - - 13 years 3 months ago [\#112647](#112647) by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") Replied by *[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#112647 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* Hi 4 articles mean for example i have 4 box for the same software . why configure more licence if we have less real box ? How hikashop behave if we configure only 3 licence whe nwe have in the beginning 4 box and the 3st licence have been bought and a fourth buyer buy the 4th item ? He ll not have licence ? could he pay the licence even there is no stock licence in the hikaserial group ? regard's Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 months ago [\#112654](#112654) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: General Question](/forum/15-general-talk-about-hikaserial/49713-general-question?start=40#112654 "Hi all We have Pin code for calling cards for $5 ones and $10 ones, I'm confused by the "Pack" what does pack mean?")* Hi, I don't know why you would configure more license if you have less products. But you can do it if you want. If the product does not have any stock, you can't buy it. It's a fact which would not change. If you have less serials than products, you will receive a notification message because the serial association will failed. You can receive a notification before, with the great stock notification option in the packs. After that, you can link the product stock quantity with the serial quantity in a pack. Once again, a quite useful option in the packs. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzQ5NzEzLWdlbmVyYWwtcXVlc3Rpb24/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? Moderators: [Obsidev](/forum/user/7040-obsidev "View Obsidev's Profile") [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.306 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)