[Skip to main content](#vessel-content) # Attaching two different images on email ## - **[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")** - [![kimsingleton's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34226-kimsingleton "View kimsingleton's Profile") Topic Author - [ Offline](/forum/user/34226-kimsingleton) Less More - Posts: 8 - Thank you received: 0 - - 12 years 3 weeks ago [\#173991](#173991) by [kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile") *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#173991 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* was created by *[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")* -- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzg3MjAzMi1hdHRhY2hpbmctdHdvLWRpZmZlcmVudC1pbWFnZXMtb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 weeks ago [\#174042](#174042) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#174042 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* Hi, I will require a little more details about your configuration. The "attach serial" plugin generate one image for each serial in the order (if the serial is in a "pack" that the plugin manage). How your attach serial plugin is configured ? How the two products are configured (for the serial) ? What's your packs ? Does the order contains all serials you wanted ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzg3MjAzMi1hdHRhY2hpbmctdHdvLWRpZmZlcmVudC1pbWFnZXMtb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")** - [![kimsingleton's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34226-kimsingleton "View kimsingleton's Profile") Topic Author - [ Offline](/forum/user/34226-kimsingleton) Less More - Posts: 8 - Thank you received: 0 - - 12 years 3 weeks ago [\#174057](#174057) by [kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile") Replied by *[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")* on topic *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#174057 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* Hi Jerome - The attach serial plugin works fine if only one product is ordered - I have a pack for each serial When two products are ordered the order contains both product serials but only one image - I have attached a screenshot of the email received by the customer - Thanks, Kim - [ ![Screen_Shot_2014-10-02_at_7_21_37_AM.png](/forum/attachment/19916) ](/forum/attachment/19916 "...7_21_37_AM.png") [ ](/forum/attachment/19916?download=1 "...7_21_37_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzg3MjAzMi1hdHRhY2hpbmctdHdvLWRpZmZlcmVudC1pbWFnZXMtb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 weeks ago [\#174065](#174065) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#174065 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* Hi, I am sorry but it does not answer to my questions. So please answer to them, all of them. Because regarding your image, I don't think that your attach serial configuration is right and that the product "Wall of wine" works with the attach serial plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzg3MjAzMi1hdHRhY2hpbmctdHdvLWRpZmZlcmVudC1pbWFnZXMtb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")** - [![kimsingleton's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34226-kimsingleton "View kimsingleton's Profile") Topic Author - [ Offline](/forum/user/34226-kimsingleton) Less More - Posts: 8 - Thank you received: 0 - - 12 years 3 weeks ago [\#174146](#174146) by [kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile") Replied by *[kimsingleton](/forum/user/34226-kimsingleton "View kimsingleton's Profile")* on topic *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#174146 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* Here are the answers to your questions - How your attach serial plugin is configured ? I followed the directions on the tutorial - Each serial plug in works when purchased separately - How the two products are configured (for the serial) ? Product - Wine Raffle - seriesgen - WallofWine_Series [generator plug in] - WallofWinePack [pack configuration] - no group filter configuration - assigned to product - WOW Wall of Wine Product - Stand UP! - randomgen - E-ticket gen [generator plug in] ticket - Stand UP! Sing OUT! [pack configuration] - yes - group filter configuration - assigned to product - Stand UP! Sing OUT! What's your packs ? see above Does the order contains all serials you wanted ? yes thanks, Kim Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE1LWdlbmVyYWwtdGFsay1hYm91dC1oaWthc2VyaWFsLzg3MjAzMi1hdHRhY2hpbmctdHdvLWRpZmZlcmVudC1pbWFnZXMtb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 weeks ago - 12 years 3 weeks ago [\#174157](#174157) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Attaching two different images on email](/forum/15-general-talk-about-hikaserial/872032-attaching-two-different-images-on-email#174157 "-- HikaShop version -- : 2.3.3 -- HikaSerial version -- : 1.8.3 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?")* Hi, But your two products are using serials from different packs. Does your "attach serial" plugin configuration allow these two different packs ? Or are you using two different "attach serial" configuration for each pack ? You said that if you buy the products separately it is working. So if you just buy the product "Wine Raffle" you got the image for that one correctly ? Are you using a specific API for sending your emails ? (like mandrill) I already saw the plugin "attach serial" working on user website with 4 images generated for one order, using one or several configurations. Or several "attach serial" configuration which generate several images for one single serial. So I am currently surprised to see such kind of trouble. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 12 years 3 weeks ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). 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