[Skip to main content](#vessel-content) # 500 internal server error after installing serial ## - **[ionone](/forum/user/14500-ionone "View ionone's Profile")** - [![ionone's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14500-ionone "View ionone's Profile") Topic Author - [ Offline](/forum/user/14500-ionone) Less More - Posts: 25 - Thank you received: 1 - - 13 years 1 month ago [\#124024](#124024) by [ionone](/forum/user/14500-ionone "View ionone's Profile") *[500 internal server error after installing serial](/forum/16-serial-bug-report/862109-500-internal-server-error-after-installing-serial#124024 "Hi i got an error message when i try to acces my admin panel : 500 internal server. it happenned since i installed the last hika serial ;( (i didn't installed anything else) please help! Jeff")* was created by *[ionone](/forum/user/14500-ionone "View ionone's Profile")* Hi i got an error message when i try to acces my admin panel : 500 internal server. it happenned since i installed the last hika serial ;( (i didn't installed anything else) please help! Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg2MjEwOS01MDAtaW50ZXJuYWwtc2VydmVyLWVycm9yLWFmdGVyLWluc3RhbGxpbmctc2VyaWFsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#124026](#124026) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[500 internal server error after installing serial](/forum/16-serial-bug-report/862109-500-internal-server-error-after-installing-serial#124026 "Hi i got an error message when i try to acces my admin panel : 500 internal server. it happenned since i installed the last hika serial ;( (i didn't installed anything else) please help! Jeff")* Hi, Can you check your PHP error log in order to see if there is an error logged ? Which Joomla version are you using ? Which HikaShop version (number) are you using ? Regards --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg2MjEwOS01MDAtaW50ZXJuYWwtc2VydmVyLWVycm9yLWFmdGVyLWluc3RhbGxpbmctc2VyaWFsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[ionone](/forum/user/14500-ionone "View ionone's Profile")** - [![ionone's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14500-ionone "View ionone's Profile") Topic Author - [ Offline](/forum/user/14500-ionone) Less More - Posts: 25 - Thank you received: 1 - - 13 years 1 month ago [\#124032](#124032) by [ionone](/forum/user/14500-ionone "View ionone's Profile") Replied by *[ionone](/forum/user/14500-ionone "View ionone's Profile")* on topic *[500 internal server error after installing serial](/forum/16-serial-bug-report/862109-500-internal-server-error-after-installing-serial#124032 "Hi i got an error message when i try to acces my admin panel : 500 internal server. it happenned since i installed the last hika serial ;( (i didn't installed anything else) please help! Jeff")* sorry it was a mistake. Curiously i tried to connect with internet exporer and it worked. So it comes from Firefox i guess. i'll search more tomorrow sorry about that, it's not a hika shop problem Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg2MjEwOS01MDAtaW50ZXJuYWwtc2VydmVyLWVycm9yLWFmdGVyLWluc3RhbGxpbmctc2VyaWFsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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