[Skip to main content](#vessel-content) # serial text format in the confirmation email ## - **[jaac](/forum/user/41377-jaac "View jaac's Profile")** - [![jaac's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41377-jaac "View jaac's Profile") Topic Author - [ Offline](/forum/user/41377-jaac) Less More - Posts: 2 - Thank you received: 0 - - 10 years 5 months ago [\#240390](#240390) by [jaac](/forum/user/41377-jaac "View jaac's Profile") *[serial text format in the confirmation email](/forum/16-serial-bug-report/884573-serial-text-format-in-the-confirmation-email#240390 "hello, I want the customer receives the serial text format in the confirmation email, now everything is fine but I have to forward the email the order to the customer and I want the client to receive...")* was created by *[jaac](/forum/user/41377-jaac "View jaac's Profile")* hello, I want the customer receives the serial text format in the confirmation email, now everything is fine but I have to forward the email the order to the customer and I want the client to receive directly the email with the serial as shown in the image. On the other hand, serials are not being mapped in order and is configured so that it Thank you - [ ![descarga_2.png](/forum/attachment/31491) ](/forum/attachment/31491 "descarga_2.png") [ ](/forum/attachment/31491?download=1 "descarga_2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NDU3My1zZXJpYWwtdGV4dC1mb3JtYXQtaW4tdGhlLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 5 months ago [\#240422](#240422) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[serial text format in the confirmation email](/forum/16-serial-bug-report/884573-serial-text-format-in-the-confirmation-email#240422 "hello, I want the customer receives the serial text format in the confirmation email, now everything is fine but I have to forward the email the order to the customer and I want the client to receive...")* Hi, Your customer will receive directly the email with the serial if you do NOT confirm the order in the HikaShop backend order listing but directly in the order details. He will also receive the HikaSerial content if you use the "email" feature that you can find in the toolbar when you display the order details in the backend. When you confirm an order in the backend order listing ; if you click on the button to send an email you will edit directly the content that you will send to your customer. But your order is not yet confirmed so your order does not have yet any serial. So your order do not have yet the HikaSerial content for the email because there is currently no serial in the order. Once you have confirmed the order you will have the serials but not before. > On the other hand, serials are not being mapped in order and is configured so that it I'm sorry but I don't understand that part ; can you please provide more details ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NDU3My1zZXJpYWwtdGV4dC1mb3JtYXQtaW4tdGhlLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jaac](/forum/user/41377-jaac "View jaac's Profile")** - [![jaac's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41377-jaac "View jaac's Profile") Topic Author - [ Offline](/forum/user/41377-jaac) Less More - Posts: 2 - Thank you received: 0 - - 10 years 5 months ago [\#240450](#240450) by [jaac](/forum/user/41377-jaac "View jaac's Profile") Replied by *[jaac](/forum/user/41377-jaac "View jaac's Profile")* on topic *[serial text format in the confirmation email](/forum/16-serial-bug-report/884573-serial-text-format-in-the-confirmation-email#240450 "hello, I want the customer receives the serial text format in the confirmation email, now everything is fine but I have to forward the email the order to the customer and I want the client to receive...")* Hello, the order is confirmed status when paypal sends notification of paid, I want mail confirmation will automatically send paypal send the notice when paid, and within this serial confirmation email. The other view was that the system randomly selects, I want it to be in order. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NDU3My1zZXJpYWwtdGV4dC1mb3JtYXQtaW4tdGhlLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 5 months ago [\#240456](#240456) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[serial text format in the confirmation email](/forum/16-serial-bug-report/884573-serial-text-format-in-the-confirmation-email#240456 "hello, I want the customer receives the serial text format in the confirmation email, now everything is fine but I have to forward the email the order to the customer and I want the client to receive...")* Hi, There is a setting in the "pack" to ask for a random pickup or a pickup in order (older serial first) [ www.hikashop.com/support/documentation/1...n.html#random\_pickup](https://www.hikashop.com/support/documentation/117-pack-edition.html#random_pickup) About the notification email made by a payment plugin confirmation ; you won't have any issue because the email is generated by the fact that the order is confirmed. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NDU3My1zZXJpYWwtdGV4dC1mb3JtYXQtaW4tdGhlLWNvbmZpcm1hdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? Moderators: [Obsidev](/forum/user/7040-obsidev "View Obsidev's Profile") [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.177 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)