[Skip to main content](#vessel-content) # not hikaserial in order but yes in perfil ## - **[ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile")** - [![ecotecnica's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24434-ecotecnica "View ecotecnica's Profile") Topic Author - [ Offline](/forum/user/24434-ecotecnica) Less More - Posts: 13 - Thank you received: 0 - - 10 years 1 month ago [\#249847](#249847) by [ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile") *[not hikaserial in order but yes in perfil](/forum/16-serial-bug-report/886413-not-hikaserial-in-order-but-yes-in-perfil#249847 "-- url of the page with the problem -- : extrevalor.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 Sorry for my English, I'm using google translator. When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase. Not from that moment I stopped working (that update joomla or hika). I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do. I ask for help because the problem is causing me that with every purchase has to send the serial manually. Thank you.")* was created by *[ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile")* -- url of the page with the problem -- : extrevalor.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 Sorry for my English, I'm using google translator. When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase. Not from that moment I stopped working (that update joomla or hika). I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do. I ask for help because the problem is causing me that with every purchase has to send the serial manually. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NjQxMy1ub3QtaGlrYXNlcmlhbC1pbi1vcmRlci1idXQteWVzLWluLXBlcmZpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 1 month ago [\#249850](#249850) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[not hikaserial in order but yes in perfil](/forum/16-serial-bug-report/886413-not-hikaserial-in-order-but-yes-in-perfil#249850 "-- url of the page with the problem -- : extrevalor.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 Sorry for my English, I'm using google translator. When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase. Not from that moment I stopped working (that update joomla or hika). I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do. I ask for help because the problem is causing me that with every purchase has to send the serial manually. Thank you.")* Hi, Please provide a screenshot of your order details in the backend and a screenshot of your HikaSerial configuration. You have to check : * How the order is confirmed and how the email is sent * The order status * The serial assigned to the order * The serials' statuses * The HikaSerial configuration for the serial assignation depending the order status * The HikaSerial configuration for the display of the serial depending their status Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NjQxMy1ub3QtaGlrYXNlcmlhbC1pbi1vcmRlci1idXQteWVzLWluLXBlcmZpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile")** - [![ecotecnica's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24434-ecotecnica "View ecotecnica's Profile") Topic Author - [ Offline](/forum/user/24434-ecotecnica) Less More - Posts: 13 - Thank you received: 0 - - 10 years 1 month ago [\#249943](#249943) by [ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile") Replied by *[ecotecnica](/forum/user/24434-ecotecnica "View ecotecnica's Profile")* on topic *[not hikaserial in order but yes in perfil](/forum/16-serial-bug-report/886413-not-hikaserial-in-order-but-yes-in-perfil#249943 "-- url of the page with the problem -- : extrevalor.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 Sorry for my English, I'm using google translator. When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase. Not from that moment I stopped working (that update joomla or hika). I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do. I ask for help because the problem is causing me that with every purchase has to send the serial manually. Thank you.")* hello, requested attached screen shots [ ![Captura_de_pantalla_2016-09-15_a_las_17_44_26.png](/forum/attachment/33430) ](/forum/attachment/33430 "...s_17_44_26.png") [ ![Captura_de_pantalla_2016-09-15_a_las_17_43_17.png](/forum/attachment/33431) ](/forum/attachment/33431 "...s_17_43_17.png") [ ![Captura_de_pantalla_2016-09-15_a_las_17_42_45.png](/forum/attachment/33432) ](/forum/attachment/33432 "...s_17_42_45.png") - [ ![Captura_de_pantalla_2016-09-15_a_las_17_44_26.png](/forum/attachment/33430) ](/forum/attachment/33430 "...s_17_44_26.png") [ ](/forum/attachment/33430?download=1 "...s_17_44_26.png") - [ ![Captura_de_pantalla_2016-09-15_a_las_17_43_17.png](/forum/attachment/33431) ](/forum/attachment/33431 "...s_17_43_17.png") [ ](/forum/attachment/33431?download=1 "...s_17_43_17.png") - [ ![Captura_de_pantalla_2016-09-15_a_las_17_42_45.png](/forum/attachment/33432) ](/forum/attachment/33432 "...s_17_42_45.png") [ ](/forum/attachment/33432?download=1 "...s_17_42_45.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NjQxMy1ub3QtaGlrYXNlcmlhbC1pbi1vcmRlci1idXQteWVzLWluLXBlcmZpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 1 month ago [\#249945](#249945) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[not hikaserial in order but yes in perfil](/forum/16-serial-bug-report/886413-not-hikaserial-in-order-but-yes-in-perfil#249945 "-- url of the page with the problem -- : extrevalor.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 Sorry for my English, I'm using google translator. When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase. Not from that moment I stopped working (that update joomla or hika). I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do. I ask for help because the problem is causing me that with every purchase has to send the serial manually. Thank you.")* Hi, The screenshot show that the order have a serial ; so I'm afraid that it do not illustrate your issue. Some points from my previous message are still unknown. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0Lzg4NjQxMy1ub3QtaGlrYXNlcmlhbC1pbi1vcmRlci1idXQteWVzLWluLXBlcmZpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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