[Skip to main content](#vessel-content) # Mobile problem ## - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348591](#348591) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348591 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* was created by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* -- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348633](#348633) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348633 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* this is a serial with the status of "assigned" : 882188 this is another serial with the status of "assigned" : 271884 and this is my consume link: **[ ozhangasht.com/ticket](https://ozhangasht.com/ticket)** try one of them in pc and ot will be consumed try another in mobile, and it gives error that serial is invalid !!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 3 years 9 months ago [\#348644](#348644) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348644 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* Hello, Your smartphone application is opening the URL while scanning ; so the serial is already consume when you open it via your browser. You have to check your application settings to be sure that it does not load the page. You can also use the setting "Forbidden consume for guests" so your smartphone application won't be able to perform the action because it doesn't have the required session [ www.hikashop.com/support/documentation/1...ration.html#main\_adv](https://www.hikashop.com/support/documentation/111-hikaserial-configuration.html#main_adv) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348646](#348646) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348646 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* Why you are swipping the problem under the carpet ??? I test it with 3 different phones And i’m not using any strange app Its the app default camera and browser Besides, scanning what ?!!! I enter the url manually in the browser and the promlem is still there And if it is what you are saying, why the serial status is still “assigned” ?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 3 years 9 months ago [\#348648](#348648) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348648 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* Hello, Okay. Can you please provide screenshots of your HikaSerial "serial" configuration ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348665](#348665) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348665 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* I attached two files : - screenshot of my main configuration page - screenshot of one the serials configuration - [ ![1.png](/forum/attachment/56380) ](/forum/attachment/56380 "1.png") [ ](/forum/attachment/56380?download=1 "1.png") - [ ![2.png](/forum/attachment/56381) ](/forum/attachment/56381 "2.png") [ ](/forum/attachment/56381?download=1 "2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348666](#348666) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348666 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* the most strange thing is that consuming works in desktop ! not working in mobile devvices even when i enter the consume URL manually in browser's address bar Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 3 years 9 months ago [\#348694](#348694) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348694 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* Hello, Are you authenticated with your desktop browser ? Your test serial is related to a specific user ; which mean that it might be only available for consumption for that specific user. What is your pack configuration ? Do you have some "consuming" plugin enabled/configured ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348696](#348696) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348696 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* In both desktop and mobile browsers i checked the system as guest. i can not understanf your questions ... if the problem comes from what you say, it must NOT work anywhere, not desktop, nor mobile but the system is working in desktop Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348697](#348697) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348697 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* I my self think its a bug in code, if you think problem is from settings, i would really appriciate your help if it is possible that i send you an admin user in my website so you can check it. i'm a new user of hikaserial, it is possible that i have mistakes in configuration our business is in danger due to this issue Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348698](#348698) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348698 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* what is the name of plugin i have check to be activated ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 3 years 9 months ago [\#348699](#348699) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348699 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* Hello, HikaSerial is a Joomla component ; it does not have any knowledge of the "remote" device and have one single workflow for consumption. Only global setting, pack settings and "consumer" plugins can affect that workflow and define its rules (if guest are allowed, if a linked serial can be consume, etc). You can say it's a bug in the code and I can answer you that there is no one single line of code which will change the behavior of HikaSerial if you're using a desktop or smartphone browser. But the cookies and the session can be different regarding Joomla and the other plugins you have installed (like a cookie consent). Even if you're browser as a guest ; the form submission is using a Joomla token, which requires a session. Without cookies, you don't have a session and you can't consume a serial (even with guest). It's one of many possibilities. And if you can provide the screenshot and the other elements I asked you previously, I would be able to confirm some other thoughts. Your account in our website does not own an HIkaSerial licence and your website is not link to an HikaSerial subscription. If you want to send us admin access (via the contact us form only) ; please also indicates your subscription licence so we can link your website with it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")** - [![khashiz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61259-khashiz "View khashiz's Profile") Topic Author - [ Offline](/forum/user/61259-khashiz) Less More - Posts: 240 - Thank you received: 13 - - 3 years 9 months ago [\#348770](#348770) by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") Replied by *[khashiz](/forum/user/61259-khashiz "View khashiz's Profile")* on topic *[Mobile problem](/forum/16-serial-bug-report/905756-mobile-problem#348770 "-- HikaShop version -- : 4.7 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 Hi I have an strange problem with serialcosume on mobile i have a consume menu in this address : ozhangasht.com/ticket when i want to consume a serial, it works fine in computer, but if i open this pge in a mobile device and enter the serial code, it gives error "serial not valid" whty is it for ?")* I have finally fixed the problem. it was about "shared session" option in joomla settings in desktop because i was signed in my admin panel, system shared my session to other tabs and considered me as a signed in user so the hikaserial form showed the result, but in mobile iwas a guest user and system gived invalid serial The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE2LXNlcmlhbC1idWctcmVwb3J0LzkwNTc1Ni1tb2JpbGUtcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? Moderators: [Obsidev](/forum/user/7040-obsidev "View Obsidev's Profile") [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.077 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)