[Skip to main content](#vessel-content) # GC Serial Problems ## - **[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")** - [![rfhines's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10697-rfhines "View rfhines's Profile") Topic Author - [ Offline](/forum/user/10697-rfhines) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#75949](#75949) by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75949 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* was created by *[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")* I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc product, I assigned nothing. To the characteristics I assigned each their pdf file and hikaserial named "gift certificate" which uses coupongen pack generator. When I go through a sale on a gift certificate, I do not get the serial number assigning nor do I receive the download address for the file pdf in the email. What am I doing wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#75950](#75950) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75950 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Hi, Serials are generated when the order is confirmed. Download files are accessible when the order is confirmed. If you want you can configure and change the "valid" order statuses for serials and download access. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")** - [![rfhines's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10697-rfhines "View rfhines's Profile") Topic Author - [ Offline](/forum/user/10697-rfhines) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#75956](#75956) by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Replied by *[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75956 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* What should I change it to? The customer should not be able to download or see the serial number until after it's paid for... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")** - [![rfhines's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10697-rfhines "View rfhines's Profile") Topic Author - [ Offline](/forum/user/10697-rfhines) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#75961](#75961) by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Replied by *[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75961 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* I changed them all to confirmed. Now I did get the confirmation email link and when I click it, it says "INVALID_FILE_NUMBER" . There is no indication of a serial number in the email. When I view the order in my browser I can only see underneath in text the word "serials" - [ ![Untitled-5.png](/forum/attachment/6877) ](/forum/attachment/6877 "Untitled-5.png") [ ](/forum/attachment/6877?download=1 "Untitled-5.png") Last edit: 13 years 11 months ago by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#75974](#75974) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75974 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Hi, There was a bug in HikaShop 2.0 with file download. Please re-download HikaShop 2.0 to fix this problem. In order to change the configuration of "serial assignation" [ www.hikashop.com/en/hikashop/111-hikaser...nable\_order\_statuses](http://www.hikashop.com/en/hikashop/111-hikaserial-config.html#assignable_order_statuses) In the HikaShop back-end, open your order. You should see a "Serials" zone with a "Refresh associations" button at the right. If the serial table is empty, click on the "refresh" button to reprocess serial associations (it could happen if the hikaserial configuration changed after the order last modification). I have modified the default view for "show_order_front_show" in order to do not display the title "Serials" when there is no serial attached to the order. This modification would be include in the next package (1.5.1) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")** - [![rfhines's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10697-rfhines "View rfhines's Profile") Topic Author - [ Offline](/forum/user/10697-rfhines) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#75979](#75979) by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Replied by *[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75979 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Thank you for all of your help. Now I did all you said and the download link works and also the serial number is assigned. So this is my last question... I made the gift certificate pdf download say "... fill in the "To:___, From:___, Serial#:____" and then - if the recipient enters the serial number into the online cart they can use this amount of the gift certificate for shopping. So where do I assign the dollar value to the serial? And where will they type the serial number in on Hikashop checkout? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#75985](#75985) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#75985 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Hi, The coupon generator plugin documentation could help you for this point : [ www.hikashop.com/en/hikashop/139-hikaser...-coupongen-form.html](http://www.hikashop.com/en/hikashop/139-hikaserial-plugins-coupongen-form.html) When you create a configuration for the coupon generator, you attach the configuration to a specific coupon, so to a specific value. You have to create 3 coupon templates for 3 configurations for your 3 different coupon values. Each time a serial would be generated, a HikaShop coupon would be generated by HikaSerial. Coupon could be use during the checkout, in the task "coupon". If the task is not in your checkout workflow, you should add it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")** - [![rfhines's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10697-rfhines "View rfhines's Profile") Topic Author - [ Offline](/forum/user/10697-rfhines) Less More - Posts: 5 - Thank you received: 0 - - 13 years 11 months ago [\#76005](#76005) by [rfhines](/forum/user/10697-rfhines "View rfhines's Profile") Replied by *[rfhines](/forum/user/10697-rfhines "View rfhines's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#76005 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Everything is working perfectly now. Thank you so much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#76008](#76008) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#76008 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* You're welcome ! --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 13 years 11 months ago [\#79106](#79106) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Replied by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#79106 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* I, too, have an issue where my serials are not getting e-mailed when I manually confirm an order. I looked at the order, went down to Serials and clicked "Refresh Associations". The serials still aren't listed. Can I PM forum mod to look at my HikaShop and HikaSerial configuration? Thanks, Eric. > Jerome wrote: Hi, > > There was a bug in HikaShop 2.0 with file download. > Please re-download HikaShop 2.0 to fix this problem. > > In order to change the configuration of "serial assignation" > [ www.hikashop.com/en/hikashop/111-hikaser...nable\_order\_statuses](http://www.hikashop.com/en/hikashop/111-hikaserial-config.html#assignable_order_statuses) > > In the HikaShop back-end, open your order. > You should see a "Serials" zone with a "Refresh associations" button at the right. > If the serial table is empty, click on the "refresh" button to reprocess serial associations (it could happen if the hikaserial configuration changed after the order last modification). > > I have modified the default view for "show\_order\_front\_show" in order to do not display the title "Serials" when there is no serial attached to the order. > This modification would be include in the next package (1.5.1) > > Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#79108](#79108) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#79108 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Hi, You can send me a private message with some backend access and I will check your configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#79120](#79120) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#79120 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Hi, The HikaSerial option "Assignable order statuses" was empty. I set the default values "confirmed,shipped" and the serials are now assigned correctly. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 13 years 11 months ago - 13 years 11 months ago [\#79128](#79128) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Replied by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* on topic *[GC Serial Problems](/forum/17-serial-how-to/75678-gc-serial-problems#79128 "I have the gift certificate made as a product with characteristics $25, $50, $75, or $100. I made the gift certificate as a pdf the buyer will download (one for $25, one for $50, etc.). To the gc...")* Wonderful support as always! Works like a charm! Thanks! > Jerome wrote: Hi, > > The HikaSerial option "Assignable order statuses" was empty. > I set the default values "confirmed,shipped" and the serials are now assigned correctly. > > Regards, Last edit: 13 years 11 months ago by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzU2NzgtZ2Mtc2VyaWFsLXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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