[Skip to main content](#vessel-content) # Serials not in orders in backend or email ## - **[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")** - [![rayinnyc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12602-rayinnyc "View rayinnyc's Profile") Topic Author - [ Offline](/forum/user/12602-rayinnyc) Less More - Posts: 9 - Thank you received: 0 - - 13 years 9 months ago [\#84452](#84452) by [rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile") *[Serials not in orders in backend or email](/forum/17-serial-how-to/77267-serials-not-in-orders-in-backend-or-email#84452 "Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in...")* was created by *[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")* Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in hikashop orders it does not. In other words, when you go to hikashop admin page the order is there but no serial. Also been reading and searching the forums on how to email serials to customers and I'm left a bit confused. Think from what I gather I have to change the order_status_notification.html.php but have not seen what needs to be changed in that file. The answer seems so close but it eludes me ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzcyNjctc2VyaWFscy1ub3QtaW4tb3JkZXJzLWluLWJhY2tlbmQtb3ItZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#84455](#84455) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Serials not in orders in backend or email](/forum/17-serial-how-to/77267-serials-not-in-orders-in-backend-or-email#84455 "Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in...")* Hi, Please check that the option "assignable order statuses" is set to "confirmed,shipped". After that, the order status should be "confirmed" or "shipped" if you want that the serial be assigned to the order. If your configuration has changed after the order confirmation, you could use the button "refresh association" in the order editing in the backend. Serials are displayed to the customer only if the serial has a status listed in the option "display serial statuses". If your pack has the option "consumed", the serial status would not be "used", it would be "assigned" and the default configuration of HikaSerial 1.5.0 is not properly set (it would be fixed in version 1.5.1). Hope it would help you. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzcyNjctc2VyaWFscy1ub3QtaW4tb3JkZXJzLWluLWJhY2tlbmQtb3ItZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")** - [![rayinnyc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12602-rayinnyc "View rayinnyc's Profile") Topic Author - [ Offline](/forum/user/12602-rayinnyc) Less More - Posts: 9 - Thank you received: 0 - - 13 years 9 months ago [\#84458](#84458) by [rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile") Replied by *[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")* on topic *[Serials not in orders in backend or email](/forum/17-serial-how-to/77267-serials-not-in-orders-in-backend-or-email#84458 "Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in...")* Wow, fast response and that did the trick, all works now. Hikashop and serial turned out to be the best solution for this website I tried k2store and ohanah and rsevents pro and imo they all fell short or needed way too much customization for it to work for this particular website. These 2 components work like a charm and with the add cart to html link feature I can add a product or associate an eticket anywhere on the website in any article and now great support as well. I will highly recommend Hikashop and serial to anyone. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzcyNjctc2VyaWFscy1ub3QtaW4tb3JkZXJzLWluLWJhY2tlbmQtb3ItZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#84460](#84460) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Serials not in orders in backend or email](/forum/17-serial-how-to/77267-serials-not-in-orders-in-backend-or-email#84460 "Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in...")* Thanks ! If you want to post a review, HikaShop and HikaSerial are listed in the Joomla Extension Directory. And for the moment, there is no review for HikaSerial. [ extensions.joomla.org/extensions/extensi...hop-extensions/20434](http://extensions.joomla.org/extensions/extension-specific/hikashop-extensions/20434) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzcyNjctc2VyaWFscy1ub3QtaW4tb3JkZXJzLWluLWJhY2tlbmQtb3ItZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")** - [![rayinnyc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12602-rayinnyc "View rayinnyc's Profile") Topic Author - [ Offline](/forum/user/12602-rayinnyc) Less More - Posts: 9 - Thank you received: 0 - - 13 years 9 months ago [\#84461](#84461) by [rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile") Replied by *[rayinnyc](/forum/user/12602-rayinnyc "View rayinnyc's Profile")* on topic *[Serials not in orders in backend or email](/forum/17-serial-how-to/77267-serials-not-in-orders-in-backend-or-email#84461 "Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in...")* Done! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzcyNjctc2VyaWFscy1ub3QtaW4tb3JkZXJzLWluLWJhY2tlbmQtb3ItZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? Moderators: [Obsidev](/forum/user/7040-obsidev "View Obsidev's Profile") [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.081 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)