[Skip to main content](#vessel-content) # Image Generation for Attach Serial Did Not Attach ## - **[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")** - [![BasketBox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11810-basketbox "View BasketBox's Profile") Topic Author - [ Offline](/forum/user/11810-basketbox) Less More - Posts: 69 - Thank you received: 1 - - 13 years 9 months ago [\#86846](#86846) by [BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile") *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86846 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* was created by *[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")* The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full URL. I'm using three packs and included the ID for each separated by comma. I have x and y pixels with color. Not sure what else? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#86896](#86896) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86896 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, The attach as download option works only with special download files which does not point to a real file but to an "@hikaserial:attachserial:ID" file where ID is the id of your plugin configuration. But you can let the option activate, there is no side effects. About the attach as email, the image would attached automatically if an email with serials is sent. The plugin check if serials are in right packs and generate the image if so. The comma separator does not accept spaces. Maybe that's a problem... I will improve it for the next release. Would it be possible to have a screenshot of your plugin configuration ? Or with an access to your backend, I could check your configuration, if you want. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")** - [![BasketBox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11810-basketbox "View BasketBox's Profile") Topic Author - [ Offline](/forum/user/11810-basketbox) Less More - Posts: 69 - Thank you received: 1 - - 13 years 9 months ago [\#86933](#86933) by [BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile") Replied by *[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86933 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* I sent the backend access. I think the problem is the comma separator. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago - 13 years 9 months ago [\#86950](#86950) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86950 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, Thanks for the access. I have fix your configuration. 1/ The path for an image is not an url but a file path. So I have remove the "[ yourwebsite.com/](http://yourwebsite.com/)" letting just the "images/my_image_filename.jpg". 2/ I have fix your main configuration of HikaSerial about serial display and valid order statuses. You can send test email by modifying the order status in the backend. Change an order from "confirmed" to "shipped" (or "shipped" to "confirmed"). Both statuses are valid for serials. In the popup, check the "notify user" and change the "to email" value in order to send the email to your email. You would receive the mail with the image attached (I have made a test, it's working). The position X/Y is not right adujst. I will see more a X:75 / Y:60. The point would be the top-left position for the text. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 13 years 9 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")** - [![BasketBox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11810-basketbox "View BasketBox's Profile") Topic Author - [ Offline](/forum/user/11810-basketbox) Less More - Posts: 69 - Thank you received: 1 - - 13 years 9 months ago [\#86955](#86955) by [BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile") Replied by *[BasketBox](/forum/user/11810-basketbox "View BasketBox's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86955 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Thanks for your help. I've adjusted the x/y and it works fine. Questions: I would like to send this gift certificate directly to the recipient when I order. Can I do this? I think I asked this before. But now I have to forward my email or serial code to my friend to use the coupon on the website. How can I add more text to the image besides just the serial code? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 9 months ago [\#86959](#86959) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#86959 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, The next version of the plugin "attach serial" I would like to add more option in order to print more things than just the serial. But it requires some quite important development time. About the mail copy, it would depends on what you want to send. You can modify the mail content thanks to HikaShop business and read a custom field in order to add the second email in recipients. At the end of the email "order status notification", you can modify the email like this: Code: <?php $data->customer = $customer; $config =& hikashop_config(); $data->customer->user_email .= ',' . $config->get('payment_notification_email'); ?> (this example modification put the administrator in copy of every emails). You can read a custom field instead and put it if the order status is confirmed or shipped. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")** - [![joe.vrolijk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") - [ Offline](/forum/user/22311-joe-vrolijk) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 months ago - 13 years 4 months ago [\#110000](#110000) by [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Replied by *[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110000 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi Jerome, I also have difficulties, with the attach. My order doesnt attach a the nice looking ticket. I want to start a raffle and i followed the entire tutorial, and double checked every setting, everything works and i do get a serial. Only as plain text in the email. Tried everything! Still no luck and no attachment (It does give a serial in the text, but i really like the ticket look. Do you have any tips? (see my attachment for the settings) I'm willing to give you access to my joomla. Thanks so much! - [ ![Capture.PNG](/forum/attachment/10737) ](/forum/attachment/10737 "Capture.PNG") [ ](/forum/attachment/10737?download=1 "Capture.PNG") Last edit: 13 years 4 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 months ago - 13 years 2 months ago [\#110030](#110030) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110030 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, Don't worry, we answer to all messages and I am notified to all messages in the HikaSerial forum. But I can't answer in the minute, I have to sleep sometimes too ![:)](/media/kunena/emoticons/8.png ":)") Regarding your attach serial configuration, it seems good but I am wondering if you have right upload the "images/ticket.png" file in the images folder. [ www.hikashop.com/support/documentation/1...tachserial-form.html](http://www.hikashop.com/support/documentation/152-hikaserial-plugins-attachserial-form.html) > If you want to create your first ticket, you can use this example which would provide you a little configuration. > First, you can download our [ Template ticket](http://www.hikashop.com/images/stories/hikaserial/ticket.png) and upload it into your "images" directory. > Use it as your "Image path" : images\\ticket.png Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 13 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). The following user(s) said Thank You: [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")** - [![joe.vrolijk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") - [ Offline](/forum/user/22311-joe-vrolijk) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 months ago [\#110034](#110034) by [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Replied by *[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110034 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi Jerome, My apologies, for the hurry. Won't do that anymore, and i appriciate all your help! Thanks for you reply, i think my ticket.png file is uploaded correctly though (see attachment of the media manager). Dont know what to do ![:(](/media/kunena/emoticons/5.png ":(") - [ ![Capture2.PNG](/forum/attachment/10741) ](/forum/attachment/10741 "Capture2.PNG") [ ](/forum/attachment/10741?download=1 "Capture2.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 months ago [\#110046](#110046) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110046 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, You can send me an access to your website (by private message) and I will make some checks. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")** - [![joe.vrolijk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") - [ Offline](/forum/user/22311-joe-vrolijk) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 months ago [\#110048](#110048) by [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Replied by *[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110048 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Thanks, I sent you the details through private message Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 months ago [\#110073](#110073) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110073 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, I change the image file name to "/images/ticket.png". I guess that, the plugin didn't find correctly the image with "images/ticket.png".. I will investigate on that and make a fix for the next release. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")** - [![joe.vrolijk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") - [ Offline](/forum/user/22311-joe-vrolijk) Less More - Posts: 4 - Thank you received: 0 - - 13 years 4 months ago [\#110074](#110074) by [joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile") Replied by *[joe.vrolijk](/forum/user/22311-joe-vrolijk "View joe.vrolijk's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#110074 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Thank you so much Jerome! It works! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")** - [![lionel75's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11856-lionel75 "View lionel75's Profile") - [ Offline](/forum/user/11856-lionel75) Less More - Posts: 846 - Thank you received: 92 - - 13 years 2 months ago [\#119107](#119107) by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") Replied by *[lionel75](/forum/user/11856-lionel75 "View lionel75's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#119107 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* I still reading hikaserial forum . Does the image ticket.jpg is the same ( location) for all users/products ? Regard"s Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 2 months ago [\#119108](#119108) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#119108 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, It is written in the documentation: > First, you can download our Template ticket and upload it into your "images" directory. > Use it as your "Image path" : images\\ticket.png We will update the documentation with the coupon now include in HikaSerial but for the moment, you have to follow all instructions of this tutorial if you want to make it work. And yes all Joomla contains a "images" folder but you have to put the file in this folder before, as explained. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")** - [![gtartjr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28462-gtartjr "View gtartjr's Profile") - [ Offline](/forum/user/28462-gtartjr) Less More - Posts: 6 - Thank you received: 0 - - 12 years 11 months ago [\#131033](#131033) by [gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile") Replied by *[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#131033 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* I'm also having a problem with the SerialAttach download. I get a download link in the email but the attached file is empty (0 bytes). I have confirmed that my template file is in the /images folder and my product file references the Plugin with #hikaserial:attachserial:2. The Plugin ID is 2. What else should I check? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#131040](#131040) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#131040 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, Please try to download the file in the HikaShop backend (when seeing the full order). If you have a blank image it can be a problem opening the file ; if it is a blank html page it can be a PHP error ; If you got a 404 page, it means that the file is not found. If you are using a Linux server, please check the name case (better to have all in lowercase, without spaces or special characters). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")** - [![gtartjr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28462-gtartjr "View gtartjr's Profile") - [ Offline](/forum/user/28462-gtartjr) Less More - Posts: 6 - Thank you received: 0 - - 12 years 11 months ago [\#131050](#131050) by [gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile") Replied by *[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#131050 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* I receive the same empty file when attempting to open it from the backend. I am able to open and view it successfully via FTP. I also renamed the file to the more Unix-friendly format, (all lower-case). My error log is clear. Same problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#131131](#131131) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#131131 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Hi, Please provide a screenshot of your attach serial configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")** - [![gtartjr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28462-gtartjr "View gtartjr's Profile") - [ Offline](/forum/user/28462-gtartjr) Less More - Posts: 6 - Thank you received: 0 - - 12 years 11 months ago [\#131210](#131210) by [gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile") Replied by *[gtartjr](/forum/user/28462-gtartjr "View gtartjr's Profile")* on topic *[Image Generation for Attach Serial Did Not Attach](/forum/17-serial-how-to/77704-image-generation-for-attach-serial-did-not-attach#131210 "The image did not show up attached to the email when I did a test purchase. The attach as email and attach as download are enabled. I have the image in the Joomla media manager and I used the full...")* Configuration is attached: [ ![h64ca5cd.png](/forum/attachment/13482) ](/forum/attachment/13482 "h64ca5cd.png") - [ ![h64ca5cd.png](/forum/attachment/13482) ](/forum/attachment/13482 "h64ca5cd.png") [ ](/forum/attachment/13482?download=1 "h64ca5cd.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vNzc3MDQtaW1hZ2UtZ2VuZXJhdGlvbi1mb3ItYXR0YWNoLXNlcmlhbC1kaWQtbm90LWF0dGFjaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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