[Skip to main content](#vessel-content) # Not enough serials ## - **[hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile")** - [![hilbertbuist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile") Topic Author - [ Offline](/forum/user/35742-hilbertbuist) Less More - Posts: 2 - Thank you received: 0 - - 11 years 1 week ago [\#217688](#217688) by [hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile") *[Not enough serials](/forum/17-serial-how-to/879927-not-enough-serials#217688 "-- url of the page with the problem -- : www.restaurantdehaas.nl -- HikaShop version -- : 2.6.0 -- HikaSerial version -- : 1.10.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Google Chrome On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products?")* was created by *[hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile")* -- url of the page with the problem -- : [ www.restaurantdehaas.nl](http://www.restaurantdehaas.nl) -- HikaShop version -- : 2.6.0 -- HikaSerial version -- : 1.10.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Google Chrome On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODc5OTI3LW5vdC1lbm91Z2gtc2VyaWFscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 week ago [\#217712](#217712) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Not enough serials](/forum/17-serial-how-to/879927-not-enough-serials#217712 "-- url of the page with the problem -- : www.restaurantdehaas.nl -- HikaShop version -- : 2.6.0 -- HikaSerial version -- : 1.10.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Google Chrome On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products?")* Hi, If the product is linked with a pack, HikaSerial will generate serials depending the ordered quantity. But if your configuration does not allow HikaSerial to access to enough serials or to generate them ; HikaSerial won't be able to perform the assignation correctly. So, we will need more details about your configuration in order to understand your issue. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODc5OTI3LW5vdC1lbm91Z2gtc2VyaWFscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile")** - [![hilbertbuist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile") Topic Author - [ Offline](/forum/user/35742-hilbertbuist) Less More - Posts: 2 - Thank you received: 0 - - 11 years 4 days ago [\#218173](#218173) by [hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile") Replied by *[hilbertbuist](/forum/user/35742-hilbertbuist "View hilbertbuist's Profile")* on topic *[Not enough serials](/forum/17-serial-how-to/879927-not-enough-serials#218173 "-- url of the page with the problem -- : www.restaurantdehaas.nl -- HikaShop version -- : 2.6.0 -- HikaSerial version -- : 1.10.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Google Chrome On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products?")* Thanks for your answer. Here, the configuration settings HikaShop Serial . See Appendix. What's wrong ? [ ![SerialSettings.jpg](/forum/attachment/27225) ](/forum/attachment/27225 "...alSettings.jpg") - [ ![SerialSettings.jpg](/forum/attachment/27225) ](/forum/attachment/27225 "...alSettings.jpg") [ ](/forum/attachment/27225?download=1 "...alSettings.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODc5OTI3LW5vdC1lbm91Z2gtc2VyaWFscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 3 days ago [\#218184](#218184) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Not enough serials](/forum/17-serial-how-to/879927-not-enough-serials#218184 "-- url of the page with the problem -- : www.restaurantdehaas.nl -- HikaShop version -- : 2.6.0 -- HikaSerial version -- : 1.10.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Google Chrome On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products?")* Hi, When I wrote your HikaSerial configuration ; I mean your full HikaSerial configuration, with product, generator, pack, one order with the issue, etc... [ www.hikashop.com/support/documentation/2...serial-tutorial.html](http://www.hikashop.com/support/documentation/230-hikaserial-tutorial.html) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODc5OTI3LW5vdC1lbm91Z2gtc2VyaWFscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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