[Skip to main content](#vessel-content) # Ticket linked to individual person ## - **[Frederika](/forum/user/31741-frederika "View Frederika's Profile")** - [![Frederika's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31741-frederika "View Frederika's Profile") Topic Author - [ Offline](/forum/user/31741-frederika) Less More - Posts: 3 - Thank you received: 0 - - 10 years 4 months ago [\#243935](#243935) by [Frederika](/forum/user/31741-frederika "View Frederika's Profile") *[Ticket linked to individual person](/forum/17-serial-how-to/885254-ticket-linked-to-individual-person#243935 "We sell e-tickets for a festival. Every ticket should be attached to some personal information of the person who bought it. We need the product/ticketname, full name of the person, date of birth and place of birth in a spreadsheet. I remember to have read somewhere that this is possible in Hika Business. However I can't find the information how to do this. Pleas help. :(")* was created by *[Frederika](/forum/user/31741-frederika "View Frederika's Profile")* We sell e-tickets for a festival. Every ticket should be attached to some personal information of the person who bought it. We need the product/ticketname, full name of the person, date of birth and place of birth in a spreadsheet. I remember to have read somewhere that this is possible in Hika Business. However I can't find the information how to do this. Pleas help. ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODg1MjU0LXRpY2tldC1saW5rZWQtdG8taW5kaXZpZHVhbC1wZXJzb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 4 months ago [\#243937](#243937) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Ticket linked to individual person](/forum/17-serial-how-to/885254-ticket-linked-to-individual-person#243937 "We sell e-tickets for a festival. Every ticket should be attached to some personal information of the person who bought it. We need the product/ticketname, full name of the person, date of birth and place of birth in a spreadsheet. I remember to have read somewhere that this is possible in Hika Business. However I can't find the information how to do this. Pleas help. :(")* Hi, You need to check that you do not have the setting "no user assign" in your pack configuration. [ www.hikashop.com/support/documentation/117-pack-edition.html](https://www.hikashop.com/support/documentation/117-pack-edition.html) So the serial, while it will be created, will contain the link to the user who performed the sale. Thanks to that, when you will perform an export in HikaSerial, you can have some user information. If you want to add extra information, it will require a view override for the backend view : "serial / export" The serial are also exported in the HikaShop order export, where you also have informations about the user (and the user custom fields). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vODg1MjU0LXRpY2tldC1saW5rZWQtdG8taW5kaXZpZHVhbC1wZXJzb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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