Customer can't download serial attach image

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  • Hikamarket Multivendor Hikaserial Standard Hikashop Business
7 months 2 weeks ago #298577

-- HikaShop version -- : 3.5.1
-- HikaSerial version -- : 2.2.0
-- Joomla version -- : 3.8.6
-- PHP version -- : 5.6

Hello,

We configured the attach serial plugin.
When a customer purchases a serial, he receives the attach image by e-mail => ok.
But if he goes to his download area in his customer panel and clicks on the link to download the file, he arrives on a blank page (no download launched). The url is : mon-compte-client/order/download/file_id-4/order_id-33.html

The download link works fine for other normal products with pdf file attached.

Did we miss an option ?
Thanks for your help,

Marina

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7 months 2 weeks ago #298580

Hello,

It would depend how you have configure the product file and if you right authorize the download in the attach serial instance.
Please provide a screenshot of the product file (the "path" is the most important part).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 67
  • Thank you received: 3
  • Hikamarket Multivendor Hikaserial Standard Hikashop Business
7 months 3 days ago #299157

Thanks for your help, I did not investigate any further because the pdf plugin works well so I stopped testing the attach image plugin.

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