[Skip to main content](#vessel-content) # Hikaserial - Plan for subscription ## - **[Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile")** - [![Lilithay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45025-lilithay "View Lilithay's Profile") Topic Author - [ Offline](/forum/user/45025-lilithay) Less More - Posts: 73 - Thank you received: 1 - - 2 years 11 months ago [\#356215](#356215) by [Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile") *[Hikaserial - Plan for subscription](/forum/17-serial-how-to/907198-hikaserial-plan-for-subscription#356215 "-- url of the page with the problem -- : kkspshop.com -- HikaShop version -- : 5 Hey there :) i got a question, what do i do wrong ? I have Videotraining product, which we sell it as a subscription and a premium (lifetime avaibility). For the Subscription, i do that: Created a Plan, called creamy Flower, got 1 year. Now when a costumer buys the standart edition (subscription) it get assigned to the planar... (creamy flower) So the Video is available (our videos are in Groups assigned). So the Video is available, after i deleted the subscription (remoive the serial), the Video (user) is still assigned ? How can i remove the subscription from the user ? What is shown here: imgur.com/a/KF5CwEm After i remove the serial, from the subscription , user still have access to the Video Training. Our Premium Member which buys it for a higher Price should get a lifetime access.... (no planar includet , direct assigned to the usergroups). what do i do wrong ? In Short , we sell videotraining assigned to groups... I want to do a Subscription to the cheaper edition for 1 Year, one year assigned to Usergroup XY... after i remove the serial user should not be assigned anymore except the Premium Buyer. Sorry for that bad english, i pray for being better :) Thanks for being so often kind to me, Regards")* was created by *[Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile")* -- url of the page with the problem -- : kkspshop.com -- HikaShop version -- : 5 Hey there ![:)](/media/kunena/emoticons/8.png ":)") i got a question, what do i do wrong ? I have Videotraining product, which we sell it as a subscription and a premium (lifetime avaibility). For the Subscription, i do that: Created a Plan, called creamy Flower, got 1 year. Now when a costumer buys the standart edition (subscription) it get assigned to the planar... (creamy flower) So the Video is available (our videos are in Groups assigned). So the Video is available, after i deleted the subscription (remoive the serial), the Video (user) is still assigned ? How can i remove the subscription from the user ? What is shown here: [ imgur.com/a/KF5CwEm](https://imgur.com/a/KF5CwEm) After i remove the serial, from the subscription , user still have access to the Video Training. Our Premium Member which buys it for a higher Price should get a lifetime access.... (no planar includet , direct assigned to the usergroups). what do i do wrong ? In Short , we sell videotraining assigned to groups... I want to do a Subscription to the cheaper edition for 1 Year, one year assigned to Usergroup XY... after i remove the serial user should not be assigned anymore except the Premium Buyer. Sorry for that bad english, i pray for being better ![:)](/media/kunena/emoticons/8.png ":)") Thanks for being so often kind to me, Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vOTA3MTk4LWhpa2FzZXJpYWwtcGxhbi1mb3Itc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 2 years 11 months ago [\#356223](#356223) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikaserial - Plan for subscription](/forum/17-serial-how-to/907198-hikaserial-plan-for-subscription#356223 "-- url of the page with the problem -- : kkspshop.com -- HikaShop version -- : 5 Hey there :) i got a question, what do i do wrong ? I have Videotraining product, which we sell it as a subscription and a premium (lifetime avaibility). For the Subscription, i do that: Created a Plan, called creamy Flower, got 1 year. Now when a costumer buys the standart edition (subscription) it get assigned to the planar... (creamy flower) So the Video is available (our videos are in Groups assigned). So the Video is available, after i deleted the subscription (remoive the serial), the Video (user) is still assigned ? How can i remove the subscription from the user ? What is shown here: imgur.com/a/KF5CwEm After i remove the serial, from the subscription , user still have access to the Video Training. Our Premium Member which buys it for a higher Price should get a lifetime access.... (no planar includet , direct assigned to the usergroups). what do i do wrong ? In Short , we sell videotraining assigned to groups... I want to do a Subscription to the cheaper edition for 1 Year, one year assigned to Usergroup XY... after i remove the serial user should not be assigned anymore except the Premium Buyer. Sorry for that bad english, i pray for being better :) Thanks for being so often kind to me, Regards")* Hello, You have to edit the customer subscription, change its state to "close" and save it. It will remove the user from the group (since the subscription became "closed / expired") and then you can delete it if you want (but there is no real need and it's best to keep some tracks) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vOTA3MTk4LWhpa2FzZXJpYWwtcGxhbi1mb3Itc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile")** - [![Lilithay's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45025-lilithay "View Lilithay's Profile") Topic Author - [ Offline](/forum/user/45025-lilithay) Less More - Posts: 73 - Thank you received: 1 - - 2 years 11 months ago [\#356233](#356233) by [Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile") Replied by *[Lilithay](/forum/user/45025-lilithay "View Lilithay's Profile")* on topic *[Hikaserial - Plan for subscription](/forum/17-serial-how-to/907198-hikaserial-plan-for-subscription#356233 "-- url of the page with the problem -- : kkspshop.com -- HikaShop version -- : 5 Hey there :) i got a question, what do i do wrong ? I have Videotraining product, which we sell it as a subscription and a premium (lifetime avaibility). For the Subscription, i do that: Created a Plan, called creamy Flower, got 1 year. Now when a costumer buys the standart edition (subscription) it get assigned to the planar... (creamy flower) So the Video is available (our videos are in Groups assigned). So the Video is available, after i deleted the subscription (remoive the serial), the Video (user) is still assigned ? How can i remove the subscription from the user ? What is shown here: imgur.com/a/KF5CwEm After i remove the serial, from the subscription , user still have access to the Video Training. Our Premium Member which buys it for a higher Price should get a lifetime access.... (no planar includet , direct assigned to the usergroups). what do i do wrong ? In Short , we sell videotraining assigned to groups... I want to do a Subscription to the cheaper edition for 1 Year, one year assigned to Usergroup XY... after i remove the serial user should not be assigned anymore except the Premium Buyer. Sorry for that bad english, i pray for being better :) Thanks for being so often kind to me, Regards")* That was an easy one! Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzE3LXNlcmlhbC1ob3ctdG8vOTA3MTk4LWhpa2FzZXJpYWwtcGxhbi1mb3Itc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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