[Skip to main content](#vessel-content) # Checkout is not working! ## - **[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")** - [![rtorre4's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1281-rtorre4 "View rtorre4's Profile") Topic Author - [ Offline](/forum/user/1281-rtorre4) Less More - Posts: 5 - Thank you received: 0 - - 15 years 6 months ago [\#15318](#15318) by [rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile") *[Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15318 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* was created by *[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")* Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is [ www.silveressential.com](http://www.silveressential.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 6 months ago [\#15323](#15323) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15323 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* Hi, Could you check the different points there: [ www.hikashop.com/support/documentation/i...ins-listing.html#faq](http://www.hikashop.com/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) If everything is ok, please activate the debug mode of joomla and try again. If you get an error message, please report it back. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")** - [![rtorre4's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1281-rtorre4 "View rtorre4's Profile") Topic Author - [ Offline](/forum/user/1281-rtorre4) Less More - Posts: 5 - Thank you received: 0 - - 15 years 6 months ago [\#15324](#15324) by [rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile") Replied by *[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15324 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* Thanks, I will check and let you know... Thanks for your quick response!!! ![;)](/media/kunena/emoticons/24.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")** - [![rtorre4's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1281-rtorre4 "View rtorre4's Profile") Topic Author - [ Offline](/forum/user/1281-rtorre4) Less More - Posts: 5 - Thank you received: 0 - - 15 years 6 months ago [\#15336](#15336) by [rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile") Replied by *[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15336 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* Hi again... Still have the problem... I check everything, all the parameters are configured and published... also activate the debug mode (which I don't know much about it) and don't find the error... any other suggestion????? thanks for your time Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 6 months ago [\#15358](#15358) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15358 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* I see several errors on your checkout which indicates that you didn't configure properly your shipping/payment methods: Please select your shipping information Please fill your payment information No shipping methods available to your location You probably added zone restrictions to your shipping and payment methods which prevent them from being displayed int he address is outside that zone. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")** - [![rtorre4's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1281-rtorre4 "View rtorre4's Profile") Topic Author - [ Offline](/forum/user/1281-rtorre4) Less More - Posts: 5 - Thank you received: 0 - - 15 years 6 months ago [\#15363](#15363) by [rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile") Replied by *[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15363 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* thanks... problem solved!!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")** - [![rtorre4's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1281-rtorre4 "View rtorre4's Profile") Topic Author - [ Offline](/forum/user/1281-rtorre4) Less More - Posts: 5 - Thank you received: 0 - - 15 years 6 months ago [\#15376](#15376) by [rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile") Replied by *[rtorre4](/forum/user/1281-rtorre4 "View rtorre4's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15376 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* Sorry to bother you again, but, I don't know why it's not working always... I check it twice, it work OK, but then I tried again and the payment method it's not displaying... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 6 months ago [\#15378](#15378) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout is not working!](/forum/2-general-talk-about-hikashop/15318-checkout-is-not-working#15378 "Hi, I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com")* It must be one of the problems listed in the FAQ posted above, as last time... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE1MzE4LWNoZWNrb3V0LWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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