[Skip to main content](#vessel-content) # Pop up window not coming up ## - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19487](#19487) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") *[Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19487 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* was created by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 4 months ago [\#19489](#19489) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19489 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* You have the same problem than on this thread I suppose: [ www.hikashop.com/en/support/forum/3-bug-...ng-consistantly.html](http://www.hikashop.com/en/support/forum/3-bug-report/18979-product-thumbnail-image-not-expanding-consistantly.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19491](#19491) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Replied by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19491 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* That file did the trick! many thanks again! Iesha Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19492](#19492) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Replied by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19492 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* Hello, Is there also a way to override how the thumbnails pull up the images as well. When I click on the main image it opens the new tab which is great. However, if I click on the thumbnails, it still tries to open the pop up, which freezes. It is not a huge deal but I thought that I would ask. thank you again, Iesha Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 4 months ago [\#19495](#19495) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19495 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* It's possible with a similar image override. You need to put the file in the archive enclosed in the folder templates/YOUR_TEMPLATE/html #### *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19499](#19499) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Replied by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19499 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* Hello Nicolas, I uploaded the new file but when I click the thumbnails, the image is still trying to open in the pop up window. The main image still opens perfectly in the new tab. Also, I really appreciate you help. Iesha Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 15 years 4 months ago [\#19500](#19500) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19500 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* That means that you didn't upload it at the good place or that the upload didn't work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19512](#19512) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Replied by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19512 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* Hello, The file is in the right place so I will try and figure out why the upload is not working. Many thanks again for your help, Iesha:) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")** - [![pinkpoupette's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Topic Author - [ Offline](/forum/user/2997-pinkpoupette) Less More - Posts: 7 - Thank you received: 0 - - 15 years 4 months ago [\#19515](#19515) by [pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile") Replied by *[pinkpoupette](/forum/user/2997-pinkpoupette "View pinkpoupette's Profile")* on topic *[Re: Pop up window not coming up](/forum/2-general-talk-about-hikashop/19487-pop-up-window-not-coming-up#19515 "Hello! I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image. Any help would be great. thanks! Iesha")* Hello! Not sure what was going on with the my server and the file but I used the rokbox fix instead and it works perfectly! many thanks again! Iesha Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzE5NDg3LXBvcC11cC13aW5kb3ctbm90LWNvbWluZy11cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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