[Skip to main content](#vessel-content) # Having some issue with shipping (I Guess) ## - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#22962](#22962) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") *[Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#22962 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* was created by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#22973](#22973) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#22973 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Hi, If the checkout is stuck, you need to look at the FAQ there: [ www.hikashop.com/support/documentation/i...ins-listing.html#faq](http://www.hikashop.com/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) There is something in your confirmation which forbids HikaShop to confirm the order because something is missing (payment or shipping). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#22980](#22980) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#22980 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Hello, I checked the FAQ but it seems everything is in order and most of the FAQ is talking about manual shipping in which I am not using, all I am using right now is UPS. If I remove ups and add manual shipping everything works fine but not UPS. Thank You Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#22986](#22986) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#22986 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Did you configure the UPS plugin properly ? Do you see the UPS shipping methods on the checkout ? If not, then it means that you're missing something. Did you set the weight and dimensions for your products ? How did you configure your UPS plugin ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#22987](#22987) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#22987 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* I think I got the shipping to work, there was no dimension on the product, but even though on the check out page it's saying You chose the shipping method: **UPS Ground** & **You chose the payment method: PayPal**. But on top I am getting this error, **Please configure your payment methods**, **No payment methods found**. On the ups shipping method, I am still a little confused about the approximation field, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23014](#23014) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23014 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Do you see the payment method selection on the checkout ? If not, then it means that you didn't configure the paypal plugin correctly. You should check in the FAQ above for payment methods issues on the checkout. The approximation field allow you to give to UPS modified weight and dimensions. For example, if your product weight 100g but that with the packaging it weights 150g, you would have to multiply the weight by 1.5 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#23015](#23015) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23015 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* I do see the payment method, but once I select the shipping type the paypal payment method disappear and that's when I get this message **Please configure your payment methods No payment methods found** Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23023](#23023) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23023 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* So it means that you selected a shipping method in the paypal payment plugin. You should deselect it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#23058](#23058) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23058 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Good Morning, First of all I want to let you know how much I want to appreciate your help. Something really weird is happening, I can't seem to remove or deselect the shipping method under paypal payment method, whenever I try once I saved it, it gets back there again, and another one that's showing there even after it has been uninstalled is the usps shipping method. I attached both my shipping and payment method screen image, maybe you might find something there that's our of place. Thank You image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/Untitled_1-20110808.jpg - [ ![Untitled_1-20110808.jpg](/forum/attachment/1585) ](/forum/attachment/1585 "...1-20110808.jpg") [ ](/forum/attachment/1585?download=1 "...1-20110808.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23070](#23070) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23070 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* There is indeed a mistake on that end. Could you change the code: if(!empty($element->payment_shipping_methods) && is_array($element->payment_shipping_methods)){ to: if(isset($element->payment_shipping_methods) && is_array($element->payment_shipping_methods)){ in the file administrator/components/com_hikashop/classes/payment.php and then try again to deselect that option ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#23081](#23081) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23081 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Worked ![:-)](/media/kunena/emoticons/3.png ":-)") Thank you thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23088](#23088) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23088 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* We'll do that change on our end and include it in next version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")** - [![jamedia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2211-jamedia "View jamedia's Profile") Topic Author - [ Offline](/forum/user/2211-jamedia) Less More - Posts: 22 - Thank you received: 0 - - 15 years 2 months ago [\#23094](#23094) by [jamedia](/forum/user/2211-jamedia "View jamedia's Profile") Replied by *[jamedia](/forum/user/2211-jamedia "View jamedia's Profile")* on topic *[Re: Having some issue with shipping (I Guess)](/forum/2-general-talk-about-hikashop/22962-having-some-issue-with-shipping-i-guess#23094 "Hi, First of all I want to say how much I love your product. I am currently working on a site for one of my customer and for some reason I am stuck at checkout. I already got him to registered with ups and he sent me all the info and it's already on the Hika's UPS shipping method and he will be using paypal and that's all set too. What am I doing wrong. P.s: As a test I tried a manual shipping method and I was able to get it to work. Thank You")* Cool... you guys rock. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIyOTYyLWhhdmluZy1zb21lLWlzc3VlLXdpdGgtc2hpcHBpbmctaS1ndWVzcz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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