[Skip to main content](#vessel-content) # Cart empties when order createdNO payement option ## - **[creazy85](/forum/user/3605-creazy85 "View creazy85's Profile")** - [![creazy85's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3605-creazy85 "View creazy85's Profile") Topic Author - [ Offline](/forum/user/3605-creazy85) Less More - Posts: 3 - Thank you received: 0 - - 15 years 2 months ago [\#23073](#23073) by [creazy85](/forum/user/3605-creazy85 "View creazy85's Profile") *[Cart empties when order createdNO payement option](/forum/2-general-talk-about-hikashop/23073-cart-empties-when-order-createdno-payement-option#23073 "When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through.")* was created by *[creazy85](/forum/user/3605-creazy85 "View creazy85's Profile")* When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIzMDczLWNhcnQtZW1wdGllcy13aGVuLW9yZGVyLWNyZWF0ZWRuby1wYXllbWVudC1vcHRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23075](#23075) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart empties when order createdNO payement option](/forum/2-general-talk-about-hikashop/23073-cart-empties-when-order-createdno-payement-option#23075 "When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through.")* That's probably because you're using an old version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIzMDczLWNhcnQtZW1wdGllcy13aGVuLW9yZGVyLWNyZWF0ZWRuby1wYXllbWVudC1vcHRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[creazy85](/forum/user/3605-creazy85 "View creazy85's Profile")** - [![creazy85's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3605-creazy85 "View creazy85's Profile") Topic Author - [ Offline](/forum/user/3605-creazy85) Less More - Posts: 3 - Thank you received: 0 - - 15 years 2 months ago [\#23078](#23078) by [creazy85](/forum/user/3605-creazy85 "View creazy85's Profile") Replied by *[creazy85](/forum/user/3605-creazy85 "View creazy85's Profile")* on topic *[Re: Cart empties when order createdNO payement option](/forum/2-general-talk-about-hikashop/23073-cart-empties-when-order-createdno-payement-option#23078 "When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through.")* I am running version 1.5.3 and just opened the shop for business. - actually I am just worried because I have a customer that bought something but the order is listed as confirmed. When I ran a test and entered the credit card info wrong on authorize.net it took me back to my shop but didn't notify me of wrong info and emptied my cart. As a customer I assume that I have payed...? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIzMDczLWNhcnQtZW1wdGllcy13aGVuLW9yZGVyLWNyZWF0ZWRuby1wYXllbWVudC1vcHRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 2 months ago [\#23079](#23079) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cart empties when order createdNO payement option](/forum/2-general-talk-about-hikashop/23073-cart-empties-when-order-createdno-payement-option#23079 "When my customers attempt to pay via authorize.net but the payment doesn't go through there is no way for them to retry payment? The invoice for the order is created and the cart empties but the payment didn't go through.")* If HikaShop set the order to confirmed, it means that Authorize.net confirmed the payment. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzIzMDczLWNhcnQtZW1wdGllcy13aGVuLW9yZGVyLWNyZWF0ZWRuby1wYXllbWVudC1vcHRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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