[Skip to main content](#vessel-content) # UPS plug-in not displaying ## - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago [\#25153](#25153) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") *[UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25153 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* was created by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. #### *This attachment is hidden for guests. Please log in or register to see it.* image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/ups_1.jpg - [ ![ups_1.jpg](/forum/attachment/1726) ](/forum/attachment/1726 "ups_1.jpg") [ ](/forum/attachment/1726?download=1 "ups_1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25159](#25159) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25159 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Is your address in the USA when you're on your checkout ? Otherwise, the shipping method won't display as you limited it to the USA only with the "zone" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago [\#25183](#25183) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") Replied by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25183 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Yes, the address is in the U.S. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25190](#25190) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25190 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Did you set a weight and the dimensions in your products ? Could you give a link to your shop ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago [\#25217](#25217) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") Replied by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25217 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Yes I do have weights set for all of my products. [ daydreamercreative.net/tees.html](http://daydreamercreative.net/tees.html) [ daydreamercreative.net/artist.html](http://daydreamercreative.net/artist.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25230](#25230) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25230 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* I see that you set your products weight in oz. Could you try to set one with lb and see if that works ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago [\#25259](#25259) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") Replied by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25259 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* No that does not seem to solve the problem either. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25261](#25261) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25261 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Could you give a back end access to the website so that we can directly check your configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago - 15 years 1 month ago [\#25264](#25264) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") Replied by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25264 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Sure. [ daydreamercreative.net/administrator/index.php?option=com\_login](http://daydreamercreative.net/administrator/index.php?option=com_login) user:******* pw:********* Last edit: 15 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25268](#25268) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25268 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Thanks. We're going to look at that today and get back to you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25307](#25307) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25307 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* You didn't set the dimensions of your products. That's something which is necessary so that ups can give an accurate shipping fee. Because of that the ups plugin was not giving any results. That enabled us to discover that we were missing an error message in that case so that the user can understand what he is missing. I've set fake dimensions for the variant: [ daydreamercreative.net/administrator/ind...k=edit&product\_id=19](http://daydreamercreative.net/administrator/index.php?option=com_hikashop&ctrl=product&task=edit&product_id=19) and I can now see the UPS shipping methods when I checkout with that variant in my cart. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")** - [![rsarpong's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2026-rsarpong "View rsarpong's Profile") Topic Author - [ Offline](/forum/user/2026-rsarpong) Less More - Posts: 138 - Thank you received: 0 - - 15 years 1 month ago [\#25352](#25352) by [rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile") Replied by *[rsarpong](/forum/user/2026-rsarpong "View rsarpong's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25352 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* I see. Why don't all of the shipping options show? Especially, the UPS ground shipping option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 15 years 1 month ago [\#25361](#25361) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25361 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* Only the shipping methods possible for your package with the collect method you set will be displayed. If some are not displayed, it's normally because they are not sent back by UPS. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Spacehangout](/forum/user/3875-spacehangout "View Spacehangout's Profile")** - [![Spacehangout's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3875-spacehangout "View Spacehangout's Profile") - [ Offline](/forum/user/3875-spacehangout) Less More - Posts: 13 - Thank you received: 1 - - 15 years 1 month ago [\#25389](#25389) by [Spacehangout](/forum/user/3875-spacehangout "View Spacehangout's Profile") Replied by *[Spacehangout](/forum/user/3875-spacehangout "View Spacehangout's Profile")* on topic *[Re: UPS plug-in not displaying](/forum/2-general-talk-about-hikashop/25153-ups-plug-in-not-displaying#25389 "I've enabled the UPS plug in but is not displaying upon checkout. I've attached two screen shots. Thanks for the help. [file]")* **nicolas wrote:** > Only the shipping methods possible for your package with the collect method you set will be displayed. If some are not displayed, it's normally because they are not sent back by UPS. This answers all the questions Im having about my shipping methods. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1MTUzLXVwcy1wbHVnLWluLW5vdC1kaXNwbGF5aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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