[Skip to main content](#vessel-content) # shipping/weight error ## - **[doydot](/forum/user/3821-doydot "View doydot's Profile")** - [![doydot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3821-doydot "View doydot's Profile") Topic Author - [ Offline](/forum/user/3821-doydot) Less More - Posts: 5 - Thank you received: 0 - - 15 years 1 month ago [\#25998](#25998) by [doydot](/forum/user/3821-doydot "View doydot's Profile") *[shipping/weight error](/forum/2-general-talk-about-hikashop/25998-shipping-weight-error#25998 "I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6")* was created by *[doydot](/forum/user/3821-doydot "View doydot's Profile")* I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1OTk4LXNoaXBwaW5nLXdlaWdodC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[doydot](/forum/user/3821-doydot "View doydot's Profile")** - [![doydot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3821-doydot "View doydot's Profile") Topic Author - [ Offline](/forum/user/3821-doydot) Less More - Posts: 5 - Thank you received: 0 - - 15 years 1 month ago [\#25999](#25999) by [doydot](/forum/user/3821-doydot "View doydot's Profile") Replied by *[doydot](/forum/user/3821-doydot "View doydot's Profile")* on topic *[Re: shipping/weight error](/forum/2-general-talk-about-hikashop/25998-shipping-weight-error#25999 "I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6")* [ rchelicoptersandhobbies.com.au](http://rchelicoptersandhobbies.com.au) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1OTk4LXNoaXBwaW5nLXdlaWdodC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 1 month ago [\#26016](#26016) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: shipping/weight error](/forum/2-general-talk-about-hikashop/25998-shipping-weight-error#26016 "I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6")* Could you do a screenshot of your shipping methods configuration ? Did you set a weight in your products ? If it displays that message, it's because of a weight restriction between your shipping methods and your products weight. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1OTk4LXNoaXBwaW5nLXdlaWdodC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 1 month ago [\#26058](#26058) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: shipping/weight error](/forum/2-general-talk-about-hikashop/25998-shipping-weight-error#26058 "I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6")* I can see that you restricted your shipping method to the zone queensland. So if the main tax zone option of the configuration is not that zone, it won't display the zone in the checkout. Also, you should check that the first weight unit is kg in the configuration as you use kg everywhere. Also, it's normal that the shipping method is not displayed as long as you don't enter your address in the checkout. Finally, I invite you to check the FAQ regarding shipping methods display issues on the checkout: [ www.hikashop.com/en/support/documentatio...ins-listing.html#faq](http://www.hikashop.com/en/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1OTk4LXNoaXBwaW5nLXdlaWdodC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 15 years 1 month ago [\#26089](#26089) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: shipping/weight error](/forum/2-general-talk-about-hikashop/25998-shipping-weight-error#26089 "I am having trouble with this error: The cart items combined weight is too big for all the possible shipping methods This was working yesterday and I have not changed anything. IE9-veiwed in normal and compatibility mode. Joomla 1.6")* I tried to order that product: [ rchelicoptersandhobbies.com.au/rc-helis/product/cid-5.html](https://rchelicoptersandhobbies.com.au/rc-helis/product/cid-5.html) It has a weight of 7.99kg. You main zone is "australia" in the configuration. In your shipping methods listing, there is no shipping method for australia for that weight, so it's normal that it displays that error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI1OTk4LXNoaXBwaW5nLXdlaWdodC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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