[Skip to main content](#vessel-content) # SOLVED: PayPal Merchant Shipping Error ## - **[sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile")** - [![sidfilmz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1153-sidfilmz "View sidfilmz's Profile") Topic Author - [ Offline](/forum/user/1153-sidfilmz) Less More - Posts: 4 - Thank you received: 0 - - 15 years 1 week ago - 15 years 2 days ago [\#28026](#28026) by [sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile") *[SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#28026 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* was created by *[sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile")* Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: > Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address. And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: > Customer Name > PO Box 1234 > 99999 City State But the address should be formatted as: > Customer Name > PO Box 1234 > City, ST 99999 If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight! Last edit: 15 years 2 days ago by [sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 1 week ago [\#28047](#28047) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#28047 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* Hi, That's the same problme as reported there: [ www.hikashop.com/en/support/forum/3-bug-...o-address.html#23097](http://www.hikashop.com/en/support/forum/3-bug-report/22036-paypal-payment-notification-no-address.html#23097) On your address display, I don't see the country. Did you remove the custom field for the country ? That would explain why it doesn't work. The address template can be changed to the way you want to display it via the menu Display->Views. There, you need to edit the files (one in the front end and one in the back end) "address_template". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile")** - [![sidfilmz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1153-sidfilmz "View sidfilmz's Profile") Topic Author - [ Offline](/forum/user/1153-sidfilmz) Less More - Posts: 4 - Thank you received: 0 - - 15 years 2 days ago - 15 years 2 days ago [\#28820](#28820) by [sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile") Replied by *[sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile")* on topic *[SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#28820 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* > The address template can be changed to the way you want to display it via the menu Display->Views. There, you need to edit the files (one in the front end and one in the back end) "address\_template". That was the solution, thank you! I did not know those templates were there. And I did read through the Documentation first, I swear. [ www.hikashop.com/en/support/documentation.html](http://www.hikashop.com/en/support/documentation.html) Last edit: 15 years 2 days ago by [sidfilmz](/forum/user/1153-sidfilmz "View sidfilmz's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[austio](/forum/user/4775-austio "View austio's Profile")** - [![austio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4775-austio "View austio's Profile") - [ Offline](/forum/user/4775-austio) Less More - Posts: 35 - Thank you received: 0 - - 14 years 7 months ago - 14 years 7 months ago [\#41916](#41916) by [austio](/forum/user/4775-austio "View austio's Profile") Replied by *[austio](/forum/user/4775-austio "View austio's Profile")* on topic *[Re: SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#41916 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* This did not work for me and I am getting the same error. What paypal settings do you use? ---UPDATE--- I changed settings around in the paypal plugin and all is well! Last edit: 14 years 7 months ago by [austio](/forum/user/4775-austio "View austio's Profile"). Reason: SOLVED Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile")** - [![jeremy1128's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-05-16.png)](/forum/user/4949-jeremy1128 "View jeremy1128's Profile") - [ Offline](/forum/user/4949-jeremy1128) Less More - Posts: 15 - Thank you received: 0 - - - [](http://jeremyleedesigns.com) - 14 years 4 months ago [\#54652](#54652) by [jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile") Replied by *[jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile")* on topic *[Re: SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#54652 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* What did you change the settings to? I am having the same problem now and do not know what went wrong. Please help! Jeremy Lee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#54655](#54655) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#54655 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* It's explained in the documentation: [ www.hikashop.com/en/support/documentatio...l-error.html#address](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#address) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile")** - [![jeremy1128's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-05-16.png)](/forum/user/4949-jeremy1128 "View jeremy1128's Profile") - [ Offline](/forum/user/4949-jeremy1128) Less More - Posts: 15 - Thank you received: 0 - - - [](http://jeremyleedesigns.com) - 14 years 4 months ago [\#54661](#54661) by [jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile") Replied by *[jeremy1128](/forum/user/4949-jeremy1128 "View jeremy1128's Profile")* on topic *[Re: SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#54661 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* Yes, that worked when making the address override set to no. However, what if I want the override set to yes. How can it be corrected with allowing that option? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#54701](#54701) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: SOLVED: PayPal Merchant Shipping Error](/forum/2-general-talk-about-hikashop/28026-solved-paypal-merchant-shipping-error#54701 "Joomla 1.5.22 HikaShop 1.5.4 Upon checkout via PayPal, the PayPal website returns the error: And the user's cart contents are then lost upon return to the website. I have tried with "Address Override" both on and off, but receive the same error. An important note, I am in the USA and have configured only the USA Zone for shipping, payment, and the like. However, when checking out in HikaShop a customer's US address is shown incorrectly, which may be leading PayPal to have issue reading the address. Shipping addresses are showing as: But the address should be formatted as: If someone could point me where to make this adjustment, I can give it a shot. I have an older version (1.5.0) of Hikashop on another website (Joomla 1.5.23), which doesn't produce these errors with PayPal. Unfortunately the current website is hosted with a company that is not allowing write privileges on their "custom web app" installs just yet, so I can't tinker with the component or plugin files just yet. Much appreciation to any and all who can provide insight!")* Then you could try to toggle the "Customer address" and/or the "no address" options. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzI4MDI2LXNvbHZlZC1wYXlwYWwtbWVyY2hhbnQtc2hpcHBpbmctZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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