[Skip to main content](#vessel-content) # Download free product after ordering ## - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 14 years 5 months ago [\#51166](#51166) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51166 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* Hi Nicolas, This thread describes the functionality I require. However, the thread seems to have stopped 3 weeks ago! Please could you confirm if, or not, these modifications work? If they do, I will possibly purchase HikaShop. If they do not, I won't! Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")** - [![tspielmann's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5280.jpg)](/forum/user/5280-tspielmann "View tspielmann's Profile") - [ Offline](/forum/user/5280-tspielmann) Less More - Posts: 35 - Thank you received: 0 - - 14 years 5 months ago [\#51195](#51195) by [tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile") Replied by *[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51195 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* John, I tried it on a fresh install and sadly couldn't archieve the needed functionality. I hope the next official realease will arrive shortly, as Nicholas said. Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 14 years 5 months ago [\#51216](#51216) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51216 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* Hi Torsten, Thanks for letting me know. I was so disappointed to find this thread, because I had assumed that the "sale of free downloads" would work in the obvious way. Now, I'm very undecided - Hikashop is the closest to what I want, but this problem makes it pretty well unusable. Pity. So, do I buy it and assume that the functionality will arrive within a few days? Probably not - the fact that Hikashop aren't taking part in this conversation seems to suggest that, to them, this is not a high priority. Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")** - [![tspielmann's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5280.jpg)](/forum/user/5280-tspielmann "View tspielmann's Profile") - [ Offline](/forum/user/5280-tspielmann) Less More - Posts: 35 - Thank you received: 0 - - 14 years 5 months ago [\#51230](#51230) by [tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile") Replied by *[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51230 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* John, I just said *I* didn't manage to get it working. Sadly they couldn't provide paid assistance to get it run, and 3rd party people weren't too interested either. I purchased Hika a while back, but am now looking for a simpler and working solution to suit my needs (which are quite basic - free and paid products, no registration, only name and email) Regards, Torsten Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#51330](#51330) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51330 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* That is working fine on our end. The modifications will be included in next version of HikaShop, which is due for next week. If you still have a problem with it after you update next week, please provide a back end access to your website and we'll look at the problem on your website. If you bought HikaShop and want a pre version of next version, please use our contact form to request it and we'll provide you an install package. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 14 years 5 months ago [\#51515](#51515) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51515 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* Hi Nicolas, Thanks very much for your input. I will certainly request a pre-version of the update - I have purchased the business version. Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")** - [![tspielmann's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5280.jpg)](/forum/user/5280-tspielmann "View tspielmann's Profile") - [ Offline](/forum/user/5280-tspielmann) Less More - Posts: 35 - Thank you received: 0 - - 14 years 5 months ago [\#51728](#51728) by [tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile") Replied by *[tspielmann](/forum/user/5280-tspielmann "View tspielmann's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51728 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* Hi Nicolas, I tried the pre-release which you sent me, but sadly there is still no link for the download in the email sent to the customer - the purchase (free) is properly flagged as paid. Any idea where to switch that behaviour, so the DL link is immediately sent ? Also, when users are not forced to register, the invoice ID in the email is still a link which will ask for login (whereas this doesnt exist, as user wasnt registered) Many thanks, Torsten Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#51803](#51803) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#51803 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* If you want to have downloads, you need to have users registering. Otherwise, the system wouldn't be able to check that the person paid for the file he is trying to access. If you had edited the emails previously, you won't see the modifications as you are still using your modified email and not the new email code that we put in the new version. So make sure that you remove the customization if any via the menu System>Emails. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marlize](/forum/user/6973-marlize "View marlize's Profile")** - [![marlize's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6973-marlize "View marlize's Profile") - [ Offline](/forum/user/6973-marlize) Less More - Posts: 1 - Thank you received: 0 - - 13 years 10 months ago [\#83762](#83762) by [marlize](/forum/user/6973-marlize "View marlize's Profile") Replied by *[marlize](/forum/user/6973-marlize "View marlize's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#83762 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* I have run into the same problem. We have the Bussiness version of Hikashop. The plugin is active, and the order says it is confirmed, however, the client is only receiving the default order creation email. Could you please advice? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 10 months ago [\#83902](#83902) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Download free product after ordering](/forum/2-general-talk-about-hikashop/32670-download-free-product-after-ordering?start=20#83902 "Hi, We have Hikashop 1.5.4 Business edition & Joomla 1.7.3. We have some free products and some paid products. We want customers to register (i.e. go through the check out process) for any type of product regardless of whether it is free or paid. I reviewed this forum post www.hikashop.com/en/support/forum/2-gene...l-products.html#7400 which noted that since version 1.4.4 it is possible to 'order' free products using the 'Display 'add to cart' button for free products' option in the Configuration. We have turned this option on. The rest of the forum post says you need to update a line in the File: Show / View: Order in the frontend. After checking this file it already has the required line However when the order created email is received, you click on the link and view the order summary page. Then you try to click on the file download itself on the order summary page and an error appears saying "Order status does not permit download". How do I allow free products ($0.00) to be downloaded after the user has gone through checkout? Thanks,")* So, you orders are confirmed and the order creation email is sent but not the order status notification ? If that's really the case, all I can think of is that you unpublished or modified the order status notification via the menu System->Emails, OR that you're receiving the order status notification and that you're misinterpreting it for the order creation email. Could you check on all of that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzMyNjcwLWRvd25sb2FkLWZyZWUtcHJvZHVjdC1hZnRlci1vcmRlcmluZz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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