[Skip to main content](#vessel-content) # Issue with First Data Plugin ## - **[sluiting](/forum/user/4409-sluiting "View sluiting's Profile")** - [![sluiting's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4409-sluiting "View sluiting's Profile") - [ Offline](/forum/user/4409-sluiting) Less More - Posts: 21 - Thank you received: 1 - - 14 years 6 months ago [\#49846](#49846) by [sluiting](/forum/user/4409-sluiting "View sluiting's Profile") Replied by *[sluiting](/forum/user/4409-sluiting "View sluiting's Profile")* on topic *[Re: Issue with First Data Plugin](/forum/2-general-talk-about-hikashop/34786-issue-with-first-data-plugin?start=20#49846 "I have set up a test account with First Data to make sure that I have everything configured correctly through Hikashop. Ultimately I have spent an hour on the phones with FirstData and they have...")* I have a question. Since I didn't get any documentation from First Data I was wondering about the .pem and .key files. When I worked in ColdFusion the pem file was just the ten digits and extension. XXXXXXXXXX.pem and this new zip contains WSXXXXXXXXXX._.1.pem. Should this be renamed? Should the file be XXXXXXXXXX.pem? and .key? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM0Nzg2LWlzc3VlLXdpdGgtZmlyc3QtZGF0YS1wbHVnaW4/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sluiting](/forum/user/4409-sluiting "View sluiting's Profile")** - [![sluiting's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4409-sluiting "View sluiting's Profile") - [ Offline](/forum/user/4409-sluiting) Less More - Posts: 21 - Thank you received: 1 - - 14 years 6 months ago [\#49847](#49847) by [sluiting](/forum/user/4409-sluiting "View sluiting's Profile") Replied by *[sluiting](/forum/user/4409-sluiting "View sluiting's Profile")* on topic *[Re: Issue with First Data Plugin](/forum/2-general-talk-about-hikashop/34786-issue-with-first-data-plugin?start=20#49847 "I have set up a test account with First Data to make sure that I have everything configured correctly through Hikashop. Ultimately I have spent an hour on the phones with FirstData and they have...")* The error message was generated by the test mode. First Data sends the data to a different server in test mode causing this error. I put it in Production mode and it worked. So, don't use test mode with First Data. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM0Nzg2LWlzc3VlLXdpdGgtZmlyc3QtZGF0YS1wbHVnaW4/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#49926](#49926) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Issue with First Data Plugin](/forum/2-general-talk-about-hikashop/34786-issue-with-first-data-plugin?start=20#49926 "I have set up a test account with First Data to make sure that I have everything configured correctly through Hikashop. Ultimately I have spent an hour on the phones with FirstData and they have...")* Then send a screenshot of your settings to nicolas at hikashop dot com and I'll have a look. As bulldzr said, the plugin works fine, so it's not a bug. It's just a setting which is not correct, whether it's the files format, the files path, the store id or something like that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM0Nzg2LWlzc3VlLXdpdGgtZmlyc3QtZGF0YS1wbHVnaW4/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")** - [![tkquigley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13543-tkquigley "View tkquigley's Profile") - [ Offline](/forum/user/13543-tkquigley) Less More - Posts: 11 - Thank you received: 0 - - 12 years 5 months ago [\#160018](#160018) by [tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile") Replied by *[tkquigley](/forum/user/13543-tkquigley "View tkquigley's Profile")* on topic *[Re: Issue with First Data Plugin](/forum/2-general-talk-about-hikashop/34786-issue-with-first-data-plugin?start=20#160018 "I have set up a test account with First Data to make sure that I have everything configured correctly through Hikashop. Ultimately I have spent an hour on the phones with FirstData and they have...")* Man I hate reading these long strings of problems, replies, troubleshooting attempts and after all of that NO SOLUTION. Now I have the same issue. Curl error. I have called Firstdata and they said everything is set up correctly. l did a transaction with my last site/template but I upgraded to hika business and a new template recommended on Hikashop and now I can't make the plugin connect to First data and I get the Curl error: Message There was an error during the connection with the First Data payment gateway Curl Err [3] : malformed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM0Nzg2LWlzc3VlLXdpdGgtZmlyc3QtZGF0YS1wbHVnaW4/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 12 years 5 months ago [\#160078](#160078) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Issue with First Data Plugin](/forum/2-general-talk-about-hikashop/34786-issue-with-first-data-plugin?start=20#160078 "I have set up a test account with First Data to make sure that I have everything configured correctly through Hikashop. Ultimately I have spent an hour on the phones with FirstData and they have...")* Hi, Thanks to the log that you provided I can see that you have the error: This request requires HTTP authentication (). So that's an authentication problem between the two servers. Edit the file plugins/hikashoppayment/firstdata/firstdata.php and change CURLAUTH_BASIC to CURLAUTH_ANY and try again. Thanks to that modification the authentication system will try different authentication methods and hopefully it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM0Nzg2LWlzc3VlLXdpdGgtZmlyc3QtZGF0YS1wbHVnaW4/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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