[Skip to main content](#vessel-content) # Transactions declined message ## - **[otrain](/forum/user/5426-otrain "View otrain's Profile")** - [![otrain's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5426-otrain "View otrain's Profile") Topic Author - [ Offline](/forum/user/5426-otrain) Less More - Posts: 6 - Thank you received: 0 - - 14 years 9 months ago [\#35076](#35076) by [otrain](/forum/user/5426-otrain "View otrain's Profile") *[Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35076 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* was created by *[otrain](/forum/user/5426-otrain "View otrain's Profile")* Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 9 months ago [\#35111](#35111) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35111 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* Hi, That error message comes from the eway server. What is the exact error message ? If you activate the debug option of the eway plugin, do you get more information about the error ? Such error will happen if you didn't set some of the options of the eway plugin properly for example. But it's hard to tell you exactly without more information. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[otrain](/forum/user/5426-otrain "View otrain's Profile")** - [![otrain's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5426-otrain "View otrain's Profile") Topic Author - [ Offline](/forum/user/5426-otrain) Less More - Posts: 6 - Thank you received: 0 - - 14 years 9 months ago [\#35166](#35166) by [otrain](/forum/user/5426-otrain "View otrain's Profile") Replied by *[otrain](/forum/user/5426-otrain "View otrain's Profile")* on topic *[Re: Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35166 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* error message reads: •Your transaction was declined. Please reenter your credit card or another credit card information. Eway plugin is setup as follows: Currency: Australian $ Debug: yes Verified status: none See attached for my checkout settings. Sherri image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/hikashopconfig.png - [ ![hikashopconfig.png](/forum/attachment/2388) ](/forum/attachment/2388 "...shopconfig.png") [ ](/forum/attachment/2388?download=1 "...shopconfig.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 9 months ago [\#35199](#35199) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35199 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* The verified status should be set to "confirmed". Could you do a screenshot of your eway plugin options ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[otrain](/forum/user/5426-otrain "View otrain's Profile")** - [![otrain's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5426-otrain "View otrain's Profile") Topic Author - [ Offline](/forum/user/5426-otrain) Less More - Posts: 6 - Thank you received: 0 - - 14 years 9 months ago [\#35213](#35213) by [otrain](/forum/user/5426-otrain "View otrain's Profile") Replied by *[otrain](/forum/user/5426-otrain "View otrain's Profile")* on topic *[Re: Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35213 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* See attached for screenshots. I set the "force SSL" option to yes. I set the status to "confirmed." Still getting the transaction declined message. We're using the free version. Do we need to upgrade? Sherri #### *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 9 months ago [\#35255](#35255) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Transactions declined message](/forum/2-general-talk-about-hikashop/35076-transactions-declined-message#35255 "Hi, I am NOT a developer, so please go gently. I've set up Hikashop on our Joomla website. I've purchased an SSL certificate and a merchant account with eWay. The client is an Australian, so transactions will be processed in aussie $$$. I've published the eWay plugin for processing. During checkout, registration works OK, but after entering the CC details, I get an error "your transaction was declined...." I'm not sure where to start with this. eWay? Hikashop? Joomla? I'd appreciate any advice/recommendations. Sherri")* I can see that your customer id is empty in the plugin. Did you hide it or you didn't enter it ? That id is necessary for eway to recognize you. Otherwise, it won't accept the requests. Also, you should ask eway support. They will be able to tell you exactly what is the problem by examining the logs on their end. But the plugin is working, it must be a setup problem. Upgrading HikaShop won't magically solve the problem ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM1MDc2LXRyYW5zYWN0aW9ucy1kZWNsaW5lZC1tZXNzYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.136 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)