[Skip to main content](#vessel-content) # Characteristics values issues-working occasionally ## - **[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")** - [![pointcom's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5113.jpg)](/forum/user/5113-pointcom "View pointcom's Profile") Topic Author - [ Offline](/forum/user/5113-pointcom) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#36199](#36199) by [pointcom](/forum/user/5113-pointcom "View pointcom's Profile") *[Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36199 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* was created by *[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")* I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: [ 138salon.com/store138/product/1-fluffy-t...gory\_pathway-12.html](http://138salon.com/store138/product/1-fluffy-twist/category_pathway-12.html) It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... ![B)](/media/kunena/emoticons/9.png "B)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#36236](#36236) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36236 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* Hi, Your characteristic/variant data is inconsistent, please follow the documentation here: [ www.hikashop.com/en/support/documentatio...html#characteristics](http://www.hikashop.com/en/support/documentation/integrated-documentation/19-hikashop-product-form.html#characteristics) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")** - [![pointcom's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5113.jpg)](/forum/user/5113-pointcom "View pointcom's Profile") Topic Author - [ Offline](/forum/user/5113-pointcom) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#36252](#36252) by [pointcom](/forum/user/5113-pointcom "View pointcom's Profile") Replied by *[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36252 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* Thank you for the quick reply. I tried to follow your advice – but was unsuccessful. The link below has no variants for the products. If you click on the "plus" sign to increase the quantity to add to the cart, it won’t take it unless you type it. So I think the issue is other than the characteristics. image missing http://www.hikashop.com/media/kunena/attachments/legacy/images/plus.JPG Also Adding to the cart usually displays "Item add to cart with options continue shopping or proceed to checkout!". [ 138salon.com/store138/product/118-anothe...ory\_pathway-14.html#](http://138salon.com/store138/product/118-another-game-of-men/category_pathway-14.html#) I know you can help me fix this - please help Note: It works fine sometimes... - [ ![plus.JPG](/forum/attachment/2468) ](/forum/attachment/2468 "plus.JPG") [ ](/forum/attachment/2468?download=1 "plus.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#36291](#36291) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36291 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* Hi, I tried for that product: [ 138salon.com/component/hikashop/product/...-117.html?Itemid=385](http://138salon.com/component/hikashop/product/117-after-the-service/category_pathway-14/related_product-117.html?Itemid=385) And it's working properly each time I tried. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")** - [![pointcom's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5113.jpg)](/forum/user/5113-pointcom "View pointcom's Profile") Topic Author - [ Offline](/forum/user/5113-pointcom) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#36345](#36345) by [pointcom](/forum/user/5113-pointcom "View pointcom's Profile") Replied by *[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36345 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* It works sometimes like I said (occasionally). Please try some other products and you will see for yourself. I like your cool product HIKASHOP, I believe you can help me fix this bug. It was working fine a while back. Now it doesn't. Look! your URL is different than mine. How did you do it? Maybe the problem is there... Please H E L P Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#36393](#36393) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36393 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* On that page, you have a javascript issue caused by the module mod_simple_marquee If you deactivate it, it should work ok. To avoid the problem, you could try to change the line: $doc->addScriptDeclaration("<!--\n".$js."\n//-->"); to: $doc->addScriptDeclaration("\n<!--\n".$js."\n//-->\n"); in the file administrator/components/com_hikashop/helper/cart.php Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")** - [![pointcom's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5113.jpg)](/forum/user/5113-pointcom "View pointcom's Profile") Topic Author - [ Offline](/forum/user/5113-pointcom) Less More - Posts: 4 - Thank you received: 0 - - 14 years 9 months ago [\#36401](#36401) by [pointcom](/forum/user/5113-pointcom "View pointcom's Profile") Replied by *[pointcom](/forum/user/5113-pointcom "View pointcom's Profile")* on topic *[Re: Characteristics values issues-working occasionally](/forum/2-general-talk-about-hikashop/36199-characteristics-values-issues-working-occasionally#36401 "I am new to HIKASHOP. I need help with how to make the characteristics values working perfect. for example, here is a link to a product page: 138salon.com/store138/product/1-fluffy-t...gory_pathway-12.html It should let you pick a hair color before adding to cart. Sometimes, it does and sometimes it doesn't. Please help me figure it out... B)")* I really appreciate your help. It works... I know you can make it happen. God Bless you!!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2MTk5LWNoYXJhY3RlcmlzdGljcy12YWx1ZXMtaXNzdWVzLXdvcmtpbmctb2NjYXNpb25hbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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