[Skip to main content](#vessel-content) # Authorize.net Error 13: SOLVED ## - **[rhinoboy82](/forum/user/5708-rhinoboy82 "View rhinoboy82's Profile")** - [![rhinoboy82's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5708.png)](/forum/user/5708-rhinoboy82 "View rhinoboy82's Profile") Topic Author - [ Offline](/forum/user/5708-rhinoboy82) Less More - Posts: 45 - Thank you received: 7 - - - [](http://disctraininghub.com) - 14 years 9 months ago - 14 years 9 months ago [\#36781](#36781) by [rhinoboy82](/forum/user/5708-rhinoboy82 "View rhinoboy82's Profile") *[Authorize.net Error 13: SOLVED](/forum/2-general-talk-about-hikashop/36781-authorize-net-error-13-solved#36781 "This ought to be a simple thing, but I can't seem to find the problem. I created a new sandbox account with authorize.net and put the login ID and transaction key into the plugin. Every time I try to submit a transaction I get an error (13) saying that the login ID or password is invalid or the account is inactive. I have checked and re-checked the values. I tried the authorize.net login ID and the API login ID for the plugin's "Login ID" field. I cut and pasted the values so that I wasn't typing them in. I even went so far as to create a new sandbox account, tried the new values and the result is still the same. It doesn't matter if I use AIM or SIM, I get the same error. I have used the sandbox before with another shopping cart and it worked as expected. I'm kind of pulling my hair out about now. Thoughts?? EDIT: I uninstalled the Authorize.net plugin and then reinstalled Hikashop to get it back. I re-enabled it and ... nothing different. I can't think of anything else to try! EDIT: SOLVED! The problem is that when using Authorize.net's sandbox mode, you have to change the URL to test.authorize.net/gateway/transact.dll .")* was created by *[rhinoboy82](/forum/user/5708-rhinoboy82 "View rhinoboy82's Profile")* This ought to be a simple thing, but I can't seem to find the problem. I created a new sandbox account with authorize.net and put the login ID and transaction key into the plugin. Every time I try to submit a transaction I get an error (13) saying that the login ID or password is invalid or the account is inactive. I have checked and re-checked the values. I tried the authorize.net login ID and the API login ID for the plugin's "Login ID" field. I cut and pasted the values so that I wasn't typing them in. I even went so far as to create a new sandbox account, tried the new values and the result is still the same. It doesn't matter if I use AIM or SIM, I get the same error. I have used the sandbox before with another shopping cart and it worked as expected. I'm kind of pulling my hair out about now. Thoughts?? EDIT: I uninstalled the Authorize.net plugin and then reinstalled Hikashop to get it back. I re-enabled it and ... nothing different. I can't think of anything else to try! EDIT: **SOLVED!** The problem is that when using Authorize.net's sandbox mode, *you have to change the URL to [ test.authorize.net/gateway/transact.dll](https://test.authorize.net/gateway/transact.dll)*. Last edit: 14 years 9 months ago by [rhinoboy82](/forum/user/5708-rhinoboy82 "View rhinoboy82's Profile"). Reason: Problem Solved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2NzgxLWF1dGhvcml6ZS1uZXQtZXJyb3ItMTMtc29sdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#36886](#36886) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Authorize.net Error 13: SOLVED](/forum/2-general-talk-about-hikashop/36781-authorize-net-error-13-solved#36886 "This ought to be a simple thing, but I can't seem to find the problem. I created a new sandbox account with authorize.net and put the login ID and transaction key into the plugin. Every time I try to submit a transaction I get an error (13) saying that the login ID or password is invalid or the account is inactive. I have checked and re-checked the values. I tried the authorize.net login ID and the API login ID for the plugin's "Login ID" field. I cut and pasted the values so that I wasn't typing them in. I even went so far as to create a new sandbox account, tried the new values and the result is still the same. It doesn't matter if I use AIM or SIM, I get the same error. I have used the sandbox before with another shopping cart and it worked as expected. I'm kind of pulling my hair out about now. Thoughts?? EDIT: I uninstalled the Authorize.net plugin and then reinstalled Hikashop to get it back. I re-enabled it and ... nothing different. I can't think of anything else to try! EDIT: SOLVED! The problem is that when using Authorize.net's sandbox mode, you have to change the URL to test.authorize.net/gateway/transact.dll .")* It's great that you found. Thanks for sharing your solution with everyone else ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM2NzgxLWF1dGhvcml6ZS1uZXQtZXJyb3ItMTMtc29sdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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