[Skip to main content](#vessel-content) # Lost all images and thumbnails ## - **[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")** - [![PaulOB's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/ball.gif)](/forum/user/5694-paulob "View PaulOB's Profile") Topic Author - [ Offline](/forum/user/5694-paulob) Less More - Posts: 8 - Thank you received: 0 - - 14 years 9 months ago [\#37006](#37006) by [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile") *[Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37006 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* was created by *[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")* Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 9 months ago [\#37009](#37009) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37009 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* Hi Paul, HikaShop images (and thumbnails) are stored by default in the directory : "media/com_hikashop/upload/" In the database, products images are stored in the table "hikashop_file". You will found the "file_path" with the path. So I recommand you to check this directory and check the database too. Regards, Jerome --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")** - [![PaulOB's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/ball.gif)](/forum/user/5694-paulob "View PaulOB's Profile") Topic Author - [ Offline](/forum/user/5694-paulob) Less More - Posts: 8 - Thank you received: 0 - - 14 years 9 months ago [\#37019](#37019) by [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile") Replied by *[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37019 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* Thanks Jerome But cannot find any file with that on my joomla/hikashop site. Paul O' B Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 14 years 9 months ago [\#37034](#37034) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37034 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* Look at the "Files" tab in the configuration (System => Configuration). There is an "Upload folder" option. When an image is uploaded and attached to a product, this directory is used. By default it is "media/com_hikashop/upload" but it could be changed. Hope it will help. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")** - [![PaulOB's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/ball.gif)](/forum/user/5694-paulob "View PaulOB's Profile") Topic Author - [ Offline](/forum/user/5694-paulob) Less More - Posts: 8 - Thank you received: 0 - - 14 years 9 months ago - 14 years 9 months ago [\#37394](#37394) by [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile") Replied by *[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37394 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* I have found this as you said but it would appear to be there, But I have also got another directory media/com_hikashop/upload/safe/logs/report_730294748.log is this also suppose to be there . And how do i change it back. All my thumbnails and images with joomla are also gone, not just in hikashop. I have done something silly but dont know what . Please help Paul O' B Last edit: 14 years 9 months ago by [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#37522](#37522) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37522 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* You should check your media/com_hikashop/upload folder. There, you should have all your images. If you don't see them, it means that they where either moved or deleted. Otherwise, it might be because of the access rights of the images which were changed and in that case you should change them back to what they were before. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")** - [![PaulOB's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/ball.gif)](/forum/user/5694-paulob "View PaulOB's Profile") Topic Author - [ Offline](/forum/user/5694-paulob) Less More - Posts: 8 - Thank you received: 0 - - 14 years 9 months ago [\#37841](#37841) by [PaulOB](/forum/user/5694-paulob "View PaulOB's Profile") Replied by *[PaulOB](/forum/user/5694-paulob "View PaulOB's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#37841 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* :woohoo: Found my error and now back up and running. Thanks All Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile")** - [![unclefudgly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1739-unclefudgly "View unclefudgly's Profile") - [ Offline](/forum/user/1739-unclefudgly) Less More - Posts: 26 - Thank you received: 0 - - 14 years 4 months ago [\#54548](#54548) by [unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile") Replied by *[unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#54548 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* same thing has happened to me!! After a full two weeks work offline I uploaded the site to a live server and now 50-60% of product images are showing as the default image. The client is annoyed and I am pulling my hair out. All of the images are in the correct folder media.com_hikashop/upload/ and all images have the same permissions 0644. So why some show up and others don't I do not know. Any ideas without having to reupload over 200 images?? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 4 months ago [\#54574](#54574) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#54574 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* Make sure that the thumbnails of the images and the thumbnails folders have the correct permissions in the folder media/com_hikashop/upload/ Other than that I don't know really. If you used akeeba backup to backup your local website and restore it on your online website, you should not have any problem Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile")** - [![unclefudgly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1739-unclefudgly "View unclefudgly's Profile") - [ Offline](/forum/user/1739-unclefudgly) Less More - Posts: 26 - Thank you received: 0 - - 14 years 4 months ago [\#54583](#54583) by [unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile") Replied by *[unclefudgly](/forum/user/1739-unclefudgly "View unclefudgly's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#54583 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* I always use Akeeba backup and have never had problems like this. I even checked the entry in the database and the file name matched up with the item in the upload folder and the file name in the product page itself, but it still loaded the default image. So i ended up staying up until the early hours reuploading the same images to the same folder, and touchwood they are still there Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 4 months ago [\#54612](#54612) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Lost all images and thumbnails](/forum/2-general-talk-about-hikashop/37006-lost-all-images-and-thumbnails#54612 "Hi All Have finally uploaded hikashop and have lost all my images and thumbnail with joomla any ideas please Paul O B")* Maybe it's because you set an upload folder which is not the same in your local server and your new server ? Anyway, it's seems that you are all set now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MDA2LWxvc3QtYWxsLWltYWdlcy1hbmQtdGh1bWJuYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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