[Skip to main content](#vessel-content) # Problems with "Have a question about the product" ## - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 9 months ago - 14 years 9 months ago [\#37330](#37330) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") *[Problems with "Have a question about the product"](/forum/2-general-talk-about-hikashop/37330-problems-with-have-a-question-about-the-product#37330 "Hi I have a problem with the query of the product in the Business Edition. On the product page on the button "Have a question about the product" when people write I do not receive the form correctly, I only receive the name, email and the query but I do not receive the reference product. What is the problem? I send some screenshots Than you Andreu")* was created by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* Hi I have a problem with the query of the product in the Business Edition. On the product page on the button "Have a question about the product" when people write I do not receive the form correctly, I only receive the name, email and the query but I do not receive the reference product. What is the problem? I send some screenshots Than you Andreu - [ ![consulta_producto.png](/forum/attachment/2539) ](/forum/attachment/2539 "...a_producto.png") [ ](/forum/attachment/2539?download=1 "...a_producto.png") - [ ![consulta_producto2.png](/forum/attachment/2540) ](/forum/attachment/2540 "..._producto2.png") [ ](/forum/attachment/2540?download=1 "..._producto2.png") Last edit: 14 years 9 months ago by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MzMwLXByb2JsZW1zLXdpdGgtaGF2ZS1hLXF1ZXN0aW9uLWFib3V0LXRoZS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 9 months ago [\#37469](#37469) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems with "Have a question about the product"](/forum/2-general-talk-about-hikashop/37330-problems-with-have-a-question-about-the-product#37469 "Hi I have a problem with the query of the product in the Business Edition. On the product page on the button "Have a question about the product" when people write I do not receive the form correctly, I only receive the name, email and the query but I do not receive the reference product. What is the problem? I send some screenshots Than you Andreu")* Hi, You should get the name of the product in the subject of the email. If not, you must have that problem: [ www.hikashop.com/en/forum/4-how-to/36858...for-information.html](http://www.hikashop.com/en/forum/4-how-to/36858-contact-us-for-information.html) The following user(s) said Thank You: [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MzMwLXByb2JsZW1zLXdpdGgtaGF2ZS1hLXF1ZXN0aW9uLWFib3V0LXRoZS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 9 months ago - 14 years 9 months ago [\#37500](#37500) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Replied by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* on topic *[Re: Problems with "Have a question about the product"](/forum/2-general-talk-about-hikashop/37330-problems-with-have-a-question-about-the-product#37500 "Hi I have a problem with the query of the product in the Business Edition. On the product page on the button "Have a question about the product" when people write I do not receive the form correctly, I only receive the name, email and the query but I do not receive the reference product. What is the problem? I send some screenshots Than you Andreu")* Hello Nicolas: Thanks I had some product variants without title, this was the problem. Now works correctly ![:)](/media/kunena/emoticons/3.png ":)") Last edit: 14 years 9 months ago by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM3MzMwLXByb2JsZW1zLXdpdGgtaGF2ZS1hLXF1ZXN0aW9uLWFib3V0LXRoZS1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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