[Skip to main content](#vessel-content) # description of product not carried over to paypal ## - **[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")** - [![kawinight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1871-kawinight "View kawinight's Profile") Topic Author - [ Offline](/forum/user/1871-kawinight) Less More - Posts: 26 - Thank you received: 0 - - 14 years 8 months ago [\#39010](#39010) by [kawinight](/forum/user/1871-kawinight "View kawinight's Profile") *[description of product not carried over to paypal](/forum/2-general-talk-about-hikashop/39010-description-of-product-not-carried-over-to-paypal#39010 "when a customer orders a product and checks out it redirects them to pasypal but when they get there it only carries over the price not the description of what they purchased. also on the redirect page i get this error. Please help! The cart is empty Language string failed to load: invalid_address: Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below.")* was created by *[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")* when a customer orders a product and checks out it redirects them to pasypal but when they get there it only carries over the price not the description of what they purchased. also on the redirect page i get this error. Please help! The cart is empty **Language string failed to load: invalid\_address:** Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDEwLWRlc2NyaXB0aW9uLW9mLXByb2R1Y3Qtbm90LWNhcnJpZWQtb3Zlci10by1wYXlwYWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")** - [![kawinight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1871-kawinight "View kawinight's Profile") Topic Author - [ Offline](/forum/user/1871-kawinight) Less More - Posts: 26 - Thank you received: 0 - - 14 years 8 months ago [\#39015](#39015) by [kawinight](/forum/user/1871-kawinight "View kawinight's Profile") Replied by *[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")* on topic *[Re: description of product not carried over to paypal](/forum/2-general-talk-about-hikashop/39010-description-of-product-not-carried-over-to-paypal#39015 "when a customer orders a product and checks out it redirects them to pasypal but when they get there it only carries over the price not the description of what they purchased. also on the redirect page i get this error. Please help! The cart is empty Language string failed to load: invalid_address: Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below.")* fixed description part still not sure what this means also on the redirect page i get this error. Please help! The cart is empty **Language string failed to load: invalid\_address:** Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDEwLWRlc2NyaXB0aW9uLW9mLXByb2R1Y3Qtbm90LWNhcnJpZWQtb3Zlci10by1wYXlwYWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 8 months ago [\#39117](#39117) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: description of product not carried over to paypal](/forum/2-general-talk-about-hikashop/39010-description-of-product-not-carried-over-to-paypal#39117 "when a customer orders a product and checks out it redirects them to pasypal but when they get there it only carries over the price not the description of what they purchased. also on the redirect page i get this error. Please help! The cart is empty Language string failed to load: invalid_address: Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below.")* For the description, that's because the option "send order details" was turned off in the paypal plugin configuration I suppose. For the error "Language string failed to load: invalid_address:" it seems to come from Joomla which is not able to send an email because an email address is not valid. You should check the email addresses in the Emails tab of the configuration of HikaShop. For the message "The cart is empty" it must be because you changed the option "Clean cart when order is" to "created" instead of "confirmed" in the Checkout tab of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDEwLWRlc2NyaXB0aW9uLW9mLXByb2R1Y3Qtbm90LWNhcnJpZWQtb3Zlci10by1wYXlwYWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")** - [![kawinight's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1871-kawinight "View kawinight's Profile") Topic Author - [ Offline](/forum/user/1871-kawinight) Less More - Posts: 26 - Thank you received: 0 - - 14 years 8 months ago [\#39335](#39335) by [kawinight](/forum/user/1871-kawinight "View kawinight's Profile") Replied by *[kawinight](/forum/user/1871-kawinight "View kawinight's Profile")* on topic *[Re: description of product not carried over to paypal](/forum/2-general-talk-about-hikashop/39010-description-of-product-not-carried-over-to-paypal#39335 "when a customer orders a product and checks out it redirects them to pasypal but when they get there it only carries over the price not the description of what they purchased. also on the redirect page i get this error. Please help! The cart is empty Language string failed to load: invalid_address: Please wait while you are redirected to PayPal If you are not redirected after 10 seconds, please click on the button below.")* awesome thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDEwLWRlc2NyaXB0aW9uLW9mLXByb2R1Y3Qtbm90LWNhcnJpZWQtb3Zlci10by1wYXlwYWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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