[Skip to main content](#vessel-content) # Very heavy items - please call ## - **[budfox](/forum/user/5874-budfox "View budfox's Profile")** - [![budfox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5874-budfox "View budfox's Profile") Topic Author - [ Offline](/forum/user/5874-budfox) Less More - Posts: 9 - Thank you received: 0 - - 14 years 9 months ago [\#39014](#39014) by [budfox](/forum/user/5874-budfox "View budfox's Profile") *[Very heavy items - please call](/forum/2-general-talk-about-hikashop/39014-very-heavy-items-please-call#39014 "Hi there. What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs? *all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option. Many thanks Steve")* was created by *[budfox](/forum/user/5874-budfox "View budfox's Profile")* Hi there. What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs? *all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option. Many thanks Steve Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDE0LXZlcnktaGVhdnktaXRlbXMtcGxlYXNlLWNhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 8 months ago [\#39116](#39116) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Very heavy items - please call](/forum/2-general-talk-about-hikashop/39014-very-heavy-items-please-call#39116 "Hi there. What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs? *all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option. Many thanks Steve")* In your shipping methods, just set a maximum weight. Then, when the cart weight goes over that value, no shipping methods will be found, an error message will be displayed and the user won't be able to finish his checkout. You will be able to cusotmize that error message with a translation override: [ www.hikashop.com/en/download/languages.html#modify](http://www.hikashop.com/en/download/languages.html#modify) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDE0LXZlcnktaGVhdnktaXRlbXMtcGxlYXNlLWNhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[budfox](/forum/user/5874-budfox "View budfox's Profile")** - [![budfox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5874-budfox "View budfox's Profile") Topic Author - [ Offline](/forum/user/5874-budfox) Less More - Posts: 9 - Thank you received: 0 - - 14 years 8 months ago [\#39315](#39315) by [budfox](/forum/user/5874-budfox "View budfox's Profile") Replied by *[budfox](/forum/user/5874-budfox "View budfox's Profile")* on topic *[Re: Very heavy items - please call](/forum/2-general-talk-about-hikashop/39014-very-heavy-items-please-call#39315 "Hi there. What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs? *all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option. Many thanks Steve")* Well I've done this, but now when the cart is over weight there is no shipping option, but no error message either... Any ideas please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDE0LXZlcnktaGVhdnktaXRlbXMtcGxlYXNlLWNhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 14 years 8 months ago [\#39408](#39408) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Very heavy items - please call](/forum/2-general-talk-about-hikashop/39014-very-heavy-items-please-call#39408 "Hi there. What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs? *all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option. Many thanks Steve")* If you don't see the error message, it's probably because your template does not display error messages: [ www.hikashop.com/en/support/documentatio...tibility-issues.html](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5MDE0LXZlcnktaGVhdnktaXRlbXMtcGxlYXNlLWNhbGw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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