[Skip to main content](#vessel-content) # Checkout won't direct to Paypal ## - **[jackie](/forum/user/5325-jackie "View jackie's Profile")** - [![jackie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5325-jackie "View jackie's Profile") Topic Author - [ Offline](/forum/user/5325-jackie) Less More - Posts: 35 - Thank you received: 0 - - 14 years 8 months ago [\#39652](#39652) by [jackie](/forum/user/5325-jackie "View jackie's Profile") *[Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39652 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* was created by *[jackie](/forum/user/5325-jackie "View jackie's Profile")* I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 8 months ago [\#39834](#39834) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39834 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* Hi, You have one of the problems mentioned in that FAQ: [ www.hikashop.com/en/support/documentatio...ins-listing.html#faq](http://www.hikashop.com/en/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Please check each point and you should find your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jackie](/forum/user/5325-jackie "View jackie's Profile")** - [![jackie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5325-jackie "View jackie's Profile") Topic Author - [ Offline](/forum/user/5325-jackie) Less More - Posts: 35 - Thank you received: 0 - - 14 years 8 months ago [\#39836](#39836) by [jackie](/forum/user/5325-jackie "View jackie's Profile") Replied by *[jackie](/forum/user/5325-jackie "View jackie's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39836 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* Hi, I went through all of those points already. Paypal is the only payment option, and it's automatically checked during checkout. The problem is that when I click on 'next', I don't get directed to Paypal to make the payment. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 8 months ago [\#39837](#39837) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39837 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* Then you missed one of the points. Please provide a link to your shop and we'll look at your checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jackie](/forum/user/5325-jackie "View jackie's Profile")** - [![jackie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5325-jackie "View jackie's Profile") Topic Author - [ Offline](/forum/user/5325-jackie) Less More - Posts: 35 - Thank you received: 0 - - 14 years 8 months ago [\#39838](#39838) by [jackie](/forum/user/5325-jackie "View jackie's Profile") Replied by *[jackie](/forum/user/5325-jackie "View jackie's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39838 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* [ www.urbanvintagejewelry.com](http://www.urbanvintagejewelry.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 8 months ago [\#39846](#39846) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#39846 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* There is no shipping method displayed on your checkout. That's probably why it's not working. You should either remove the shipping view from your checkout workflow or properly setup your shipping methods. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")** - [![Outdoorsman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") - [ Offline](/forum/user/5881-outdoorsman) Less More - Posts: 16 - Thank you received: 0 - - 14 years 7 months ago - 14 years 7 months ago [\#43465](#43465) by [Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") Replied by *[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43465 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* I am having the same problem. I have been running in circles to get Hikashop to work. I finally get my payment methods complete, finally got my USPS and UPS User IDs, all moved to production server, everything set up and now it wont redirect to paypal at checkout. So...I went to the payment options, selected the shipping methods now it tells me I have no payment methods created? WTH? This is getting rediculous. Im going nuts here. Now I dont see any way to de-select those shipping methods in the payment options plugin. [ My Store page is here](http://www.tennoutdoorsman.com/index.php/test-menu/category/17-game-calls-a-locators) Last edit: 14 years 7 months ago by [Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")** - [![Outdoorsman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") - [ Offline](/forum/user/5881-outdoorsman) Less More - Posts: 16 - Thank you received: 0 - - 14 years 7 months ago [\#43476](#43476) by [Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") Replied by *[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43476 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* UPDATE: I went into the payment plugin options, selected only standard shipping method (not UPS or USPS) then proceeded to create an order. On two occasions I choose different shipping options both UPS and USPS, it still tells me I have no payment methods. I have payment methods configured correctly and I know they are correct, I have used shopping carts before so what can the issue be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#43477](#43477) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43477 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* From what I can see, you just need to deselect the shipping methods in your paypal plugin options. Just press the CTRL key on your keyboard and click on the shipping methods of the paypal plugin and that will unselect them. Then save and it should work. Also, I see that you restricted PayPal to the USA zone. So it won't display for other countries. Not sure if that's what you want ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")** - [![Outdoorsman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") - [ Offline](/forum/user/5881-outdoorsman) Less More - Posts: 16 - Thank you received: 0 - - 14 years 7 months ago [\#43478](#43478) by [Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") Replied by *[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43478 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* Ok got past that point finally, thank goodness. That was the last thing I would have figured to be the problem. Now I have a new issue. It directs to paypal but paypal is telling me "Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." Off to figure this one out. My address I used is valid, been valid for 13 years lol Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#43480](#43480) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43480 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* You can follow the documentation here: [ www.hikashop.com/en/support/documentatio...l-error.html#address](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#address) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")** - [![Outdoorsman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") - [ Offline](/forum/user/5881-outdoorsman) Less More - Posts: 16 - Thank you received: 0 - - 14 years 7 months ago [\#43485](#43485) by [Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile") Replied by *[Outdoorsman](/forum/user/5881-outdoorsman "View Outdoorsman's Profile")* on topic *[Re: Checkout won't direct to Paypal](/forum/2-general-talk-about-hikashop/39652-checkout-wont-direct-to-paypal#43485 "I've just installed my hikashop site, configured and started adding products. Only one glitch. During checkout, I can't get to paypal. Paypal is configured, it is the only payment option. After entering address, I click next and the page refreshes. It should redirect to paypal. What am I missing? Thanks, guys.")* Finally after many long hours I think I got this booger working. I was really getting worried. So far so good thanks Nicolas. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzM5NjUyLWNoZWNrb3V0LXdvbnQtZGlyZWN0LXRvLXBheXBhbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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